Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,610 reviews
October 16, 2020
Cassie Thadeus has always taken care of me over the last 9 years. No matter what I needed she and the service Dept was always able to fix my BMW. She has the knowledge about my car that I like and has a 9 years. No matter what I needed she and the service Dept was always able to fix my BMW. She has the knowledge about my car that I like and has always been correct with her advice and timing when my car will be perfect again. I am very happy with the service I receive from all at Middleburg Hts. More
by AGLASGAL
Verified CustomerEmployees Worked With
Cassie Thadeus
October 15, 2020
very good people like doing business there very friendly doing the work on tome and keep you updated about your car and they always have the loaner ready for you when drop you car love it friendly doing the work on tome and keep you updated about your car and they always have the loaner ready for you when drop you car love it More
by essawimike
Employees Worked With
Other Employees :
Fred Palmer, Steve David
October 14, 2020
Service was fine. But the technician moved my headlight switch to the OFF position....instead of leaving it in AUTO. Of course...I got pulled over as a result the next day. switch to the OFF position....instead of leaving it in AUTO. Of course...I got pulled over as a result the next day. More
by DRG3
Employees Worked With
Christian Gufreda
October 14, 2020
Purchased a 2019 BMW X3 . It’s always a pleasure working with Steve David . We have purchased a total of 4 vehicles with him thus far . He is always professional, funny, knowledgeable and a delight to work with Steve David . We have purchased a total of 4 vehicles with him thus far . He is always professional, funny, knowledgeable and a delight to work with . He ensures my transactions are seamless and follows up with any services needed or requested on my behalf . More
by MONICASAMAROO
Employees Worked With
Steve David
October 13, 2020
Great! Your Middleburg Heights store is always friendly, knowledgeable and timely. Always have a great experience there. Cassie is the best! Thanks for doing a wonderful job! knowledgeable and timely. Always have a great experience there. Cassie is the best! Thanks for doing a wonderful job! More
by rpaintergoffi
Employees Worked With
Cassie Thadeus
October 12, 2020
$220 bucks to diagnose my transmission. Expert assessment "new transmission based on smell of fluid" 10k. cost . assessment involved checking OBD2 code and smelling fluid. "new transmission based on smell of fluid" 10k. cost . assessment involved checking OBD2 code and smelling fluid. More
by JASON.ZARZOSA
Employees Worked With
I don't recall the name of the lady that assisted me.
October 12, 2020
Always great service! We bring it in every fall to get ready for winter storage. You always take exceptional care of our Z4! Thanks again! ready for winter storage. You always take exceptional care of our Z4! Thanks again! More
by RICK@GETDEPENDABLE.COM
Employees Worked With
Cassie Thadeus
October 10, 2020
On a very stressful day, I had a flat tire on the On a very stressful day, I had a flat tire on the interstate. I was towed here shortly before closing and they graciously checked my tire and seeing On a very stressful day, I had a flat tire on the interstate. I was towed here shortly before closing and they graciously checked my tire and seeing it was not salvageable installed two new rear tires for me. Though Service closed at 5 o’clock they stayed till 5:30 and I was able to get back to the hospital where my husband was critically ill. More
by Ma’am
Employees Worked With
Cassie Thadeus
October 10, 2020
Following some online issues with making the appointment. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future. More
by jekuch
Employees Worked With
October 09, 2020
Traveled 60 miles and they made the experience well worth the drive! Attention to detail and focused on making the experience easy. The follow up to completion was unmatched! the drive! Attention to detail and focused on making the experience easy. The follow up to completion was unmatched! More
by WADE8
