BMW of Westlake

I had a flat tire on my M4 so i used the can that came with car to inflate the tire. I took it to the dealership to change the tire they told me that i shouldn’t have used the can because u can’t mix liqu with car to inflate the tire. I took it to the dealership to change the tire they told me that i shouldn’t have used the can because u can’t mix liquid with technology so they charged me an extra $150 to replace the sensor. I am lost and confused Help me out ... More

I have been a customer of the Middleburg Heights location for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. for 13 years. The staff from sales to service to admin. are very responsive, helpful, and friendly. More

Service was great, easy to work with, Cassie was super easy to work with. Give her a raise! I normally do service with another dealer however I will most certainly start going to BMW Middleburg from now o easy to work with. Give her a raise! I normally do service with another dealer however I will most certainly start going to BMW Middleburg from now on. More

Drove from Pittsburgh to test drive an M850i. Nez did an awesome job of communicating to me prior to coming in about the vehicle and had it already prepared before my arrival. In addition, he took the time awesome job of communicating to me prior to coming in about the vehicle and had it already prepared before my arrival. In addition, he took the time and thoroughly reviewed the car features with me prior to sale. A special kudos to the finance department for extending their Saturday hours to finalize the paperwork so that we could drive home the vehicle that day. It should be mentioned they can transfer out of state plates the same day to avoid the hassle with a PA notary. Great selection of inventory and would definitely come back to purchase again...thanks, Nez! Kim More

Cassie kept me in the loop on my repair and the text video from the mechanic was great and a nice service to offer, overall a great experience . Thx video from the mechanic was great and a nice service to offer, overall a great experience . Thx More

Phenomenal service, makes the customer feel like a king. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member. Christian is extremely professional, honest, and truly cares about you as a customer, as if he is servicing his own family member. More

Well The salesperson John Redden was nicebut he said Well The salesperson John Redden was nice but he said that the dealer will take care the plates but then the dealer send the invoice with a charge Well The salesperson John Redden was nice but he said that the dealer will take care the plates but then the dealer send the invoice with a charge. I am not to happy with that. One someone says no charge For plates it means no charge!!! More

Very good experience, as always with Cassie!The Very good experience, as always with Cassie! The maintenance was done quickly and I always love getting a loaner vehicle as it helps me decide on fut Very good experience, as always with Cassie! The maintenance was done quickly and I always love getting a loaner vehicle as it helps me decide on future purchases I might make for a different vehicle. More

Perfect buying experience! I dealt with Nez through phone and email. The process from start to finish was incredibly efficient and the service extremely professional. No surprises! phone and email. The process from start to finish was incredibly efficient and the service extremely professional. No surprises! More

Cassie has been taking care of me for over 13 years. She is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back is an asset to your organization. Her ability to clearly state the issues with your car and her friendliness keep me coming back More