BMW of Westlake

Cassie was awesome Cassie at BMW in Middleburg was very courteous, friendly, and efficient. They picked up and took the car in right on time and completed the recall ser Cassie at BMW in Middleburg was very courteous, friendly, and efficient. They picked up and took the car in right on time and completed the recall service and oil change very quickly. More

Allways a pleasurable experience. Christian at BMW in Middleburg was very courteous, friendly, and efficient. They took the car in right on time and completed the air bag replacement Christian at BMW in Middleburg was very courteous, friendly, and efficient. They took the car in right on time and completed the air bag replacement in short order. More

The sales service was disappointing. Tom wasn’t at all engaging. they handed me the keys to be sent in my way. They had limited knowledge. engaging. they handed me the keys to be sent in my way. They had limited knowledge. More

Quick, knowledgeable, thorough sales process. Great communication, highly recommend BMW of Westlake. BTW, they had me within 5 minutes of my test drive in my recently purchased 540... communication, highly recommend BMW of Westlake. BTW, they had me within 5 minutes of my test drive in my recently purchased 540... More

Very Proffesional Since every transaction was over the phone Ken Delk was very helpful and took his time when I made changes. Living in Beavercreek Ohio the trip to the Since every transaction was over the phone Ken Delk was very helpful and took his time when I made changes. Living in Beavercreek Ohio the trip to the dealership was not to bad and was greeted by all, very friendly. Dan Walker had all the paperwork and the process went quickly.. Very impressed will the dealership and everyone's professional manner. More

First BMW First time buying a BMW, we worked with Jerry and he did a good job and made the buying experience easy. He was straight up and didn't try to beat aro First time buying a BMW, we worked with Jerry and he did a good job and made the buying experience easy. He was straight up and didn't try to beat around the bush with us. Would defiantly buy from again. More

Well done, great service and excellent communication with Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job Cassie from service department. Dropping off and picking up the car during off hours was very easy. Thanks a lot for a good job More

Good customer service and prices had a minor rock chips and they told me to stop in and took care of it free of Charge! and they told me to stop in and took care of it free of Charge! More

First time online car purchase Product advertised correctly. Exceeded my expectations. All my future cars will be bought here. The shipping was on target as well. All around great Product advertised correctly. Exceeded my expectations. All my future cars will be bought here. The shipping was on target as well. All around great experience. More

I found Cassie, Service Advisor, Middleburg Hts, to be extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up extremely professional and knowledgeable. She did an excellent job throughout the process, including from the time of the initial contact to set up an appointment up to the diagnosis and completion of the repair service. More