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BMW of Westlake

Westlake, OH

4.8
4,612 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,612 reviews

April 21, 2020

Very easy to talk to and very understanding and helpful during these tough times. Will definitely look to go back when I decide I want another vehicle! Top of the line dealership with only the best cars to More

by Peyton J
Recommend Dealer
Yes
Employees Worked With
Travis Conner
Apr 21, 2020 -

BMW of Westlake responded

Thank you, Peyton! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

April 21, 2020

We loved our experience at BMW of Westlake. We drove from Cincinnati because of the selection and are glad we did.Jerry was patient and knowledgeable and made the entire transaction quick and painless. Highl More

by 6629MATT
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer
Apr 21, 2020 -

BMW of Westlake responded

Matt, Thank you for taking the time to write this review regarding your recent experience working with Jerry and for letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at BMW of Westlake are glad to have you as a customer.

April 21, 2020

Great experience buying from BMW of Westlake. Travis Connor was great to work with and made the process fast and easy. Bought a car sight unseen and out of state, and had some reservations about that, b More

by RHINOTANKTRAIN
Recommend Dealer
Yes
Employees Worked With
Steve David, Travis Conner
Apr 21, 2020 -

BMW of Westlake responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

April 20, 2020

Use Jerry Mancini I live out of state in Texas and was searching the nation for the right car for me. My experience is that many dealerships are not that great to work More

by jobee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

BMW of Westlake responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Jerry, it's great to hear that he was so helpful to you while assisting you with your purchase. Congratulations on your new car, and if there is anything else we can do to help, please do not hesitate to let us know!

April 17, 2020

Outstanding. Easy, hands off pickup, delivery and loaner services. Cassie reached out to me initially, timing was good, and I didn't have to do much. Just the wa More

by PATRCAMPBELL61
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Apr 17, 2020 -

BMW of Westlake responded

Pat, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

April 17, 2020

cassie thadeus is the best I enjoy bringing my car here to get serviced. cassie thadeus is the best always smiling perfect communication and timing very satisfied with the w More

by vfabian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Apr 19, 2020 -

BMW of Westlake responded

Thank you so much for your excellent review! We are so glad that Cassie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.

April 16, 2020

Ken Delk was great to work with at BMW of Westlake. With everything going on right now with the coronavirus, Ken made the buying process easy and simple. BMW of Westlake has a great selection of new and use More

by Christian T.
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2020 -

BMW of Westlake responded

Christian, We are very happy Ken provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 16, 2020

Cassie is always the best. I always ask for her They are always great. I enjoy bringing my car here to get serviced. I never have a problem and enjoy the staff. Thank you for your time More

by kevin10114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Apr 16, 2020 -

BMW of Westlake responded

Thank you, Kevin, it has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake!

April 15, 2020

Great Experience at BMW Westlake This was my 2nd BMW purchase through Westlake, and it was just as great as my 1st time. Jerry, Ian and Mike were wonderful to work with. More

by Lakewood Beamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

BMW of Westlake responded

Here at BMW of Westlake, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 15, 2020

GREAT SERVICE! I appreciated Christian always going above and beyond to keep me informed and doing everything in his power to make the experience smooth and painless More

by Megan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Gufreda
Apr 15, 2020 -

BMW of Westlake responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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