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BMW of Westlake
Westlake, OH
5,167 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,167 reviews
March 28, 2026
Appointment was convenient to set up and service staff were excellent with communicating on all aspects.of the appointment. were excellent with communicating on all aspects.of the appointment. More
by m.mar
Verified CustomerEmployees Worked With
March 28, 2026
The dealership was great. The loaner car was dirty inside. Spills on the console. Basically it didn't seem like the car was wiped down before giving it to me The loaner car was dirty inside. Spills on the console. Basically it didn't seem like the car was wiped down before giving it to me More
by BRIDGETBARRETT
March 27, 2026
The Service Center associates are very personable. Walking into the Center is like walking into Cheers, everybody knows your name. Walking into the Center is like walking into Cheers, everybody knows your name. More
by GDENISETAYLOR
March 26, 2026
Professional and accommodating. Kevin and the service team kept me updated on vehicle progress during visit. Always a positive experience! Kevin and the service team kept me updated on vehicle progress during visit. Always a positive experience! More
by paper2vial
March 26, 2026
Cory was very helpful and my car was well taken care of. Highly recommend having your BMW serviced here. Highly recommend having your BMW serviced here. More
by WMCLE0712
March 25, 2026
Cory and your service techs did a great job handling me and my car and it's needs and my car and it's needs More
by MMILAN0
March 24, 2026
Brittaney is a great representative of your company and very pleasant to work with. The work went smoothly and on time. Your technician sent me a thorough video and couldn't have been more polite in his te very pleasant to work with. The work went smoothly and on time. Your technician sent me a thorough video and couldn't have been more polite in his text. This experience was terrific. More
by TK6
March 24, 2026
Kevin was very helpful and engaging! I felt like a part of the process! Excellent customer service! I felt like a part of the process! Excellent customer service! More
by Nicki
Employees Worked With
March 23, 2026
Great service- comfortable waiting area. Easy to schedule always courteous and upfront about service needed and provided. Easy to schedule always courteous and upfront about service needed and provided. More
by LSWAIN6069
Employees Worked With
March 23, 2026
My experience with Mat Povroznik, the service advisor, was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having was great. He explained my various options needed to resolve the issues with my vehicle quite thoroughly. Now, the work itself is where are having a problem. I come in with two problems 1). Tire pressure monitoring system failed. It was fixed but I noticed, when the car was returned to me, that the left front tire reads 5psi less than the right tire. Since the car does not pull to the left, this may indicate still a bad sensor. Needs to be checked out. 2). The instrument panel ( speedometer, tack, clock,etc) and the information screen in the middle of the dashboard FADE OUT as you start driving. It can vary from simply being very annoying to not being able to read the information neither in the information nor instrument panel This is a real problem and haves to be fixed. More
by BILL44111
Employees Worked With
