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BMW of Westlake
Westlake, OH
4,529 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,529 reviews
April 23, 2025
Fast service, kept me informed along the way, made reasonable recommendations. The waiting area was also pleasant. reasonable recommendations. The waiting area was also pleasant. More
by JOEBAHHUR
Verified CustomerEmployees Worked With
April 23, 2025
Did what they said they would do and my my wait time very comfortable with a nice lounge area. comfortable with a nice lounge area. More
by SAM.R.BARNES
April 23, 2025
Everyone is friendly polite and professional and we always go there and they all take very good care of us always go there and they all take very good care of us More
by Doyle-Hamby
Employees Worked With
Other Employees :
Can't remember the name of the employee that gave us the training on how to use the functions but he was very good and professional and showed us everything we needed to know
April 22, 2025
The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. More
by THURMAN.CAMPBELL721
Employees Worked With
April 21, 2025
I bought my X3 from your dealership and have had all the required service done there. Brittaney and the service department have always done a fine job. required service done there. Brittaney and the service department have always done a fine job. More
by N2337c
April 21, 2025
The service was quick and trouble-free No, that's all you get. Be happy Toy boat get. Be happy Toy boat More
by N2337c
April 21, 2025
I bought my X3 from your dealership and have had all the required service done there. Brittaney and the service department have always done a fine job. required service done there. Brittaney and the service department have always done a fine job. More
by N2337c
April 21, 2025
Always great service as BMW of Westlake. Knowledgeable and they keep you informed every step of the way. Knowledgeable and they keep you informed every step of the way. More
by lsrneck
Employees Worked With
April 20, 2025
Seating area is very nice. Change oil service took a little less than an hour. I had to come back 2 weeks later to top coolant. I called and they asked me to simply drive in no Change oil service took a little less than an hour. I had to come back 2 weeks later to top coolant. I called and they asked me to simply drive in no appointment needed and I was out in less than 30 minutes. No cost to top coolant, not sure why it was not identified when I did oil change during the inspection. I am not sure why the last appointments is at 2pm, no times after 2 pm? More
by WALTER_TAMUKONG
April 20, 2025
Will return in the future. They treated me like a long term customer unlike my local dealership where I am a long term customer. BMW of Westlake truly seemed to value my busine They treated me like a long term customer unlike my local dealership where I am a long term customer. BMW of Westlake truly seemed to value my business. More
by WJSTEW83
