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BMW of Westlake
Westlake, OH
4,570 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,570 reviews
May 12, 2025
Brittany in your service department is fantastic. Been working w her for over 7 years. She might be the most valuable asset helping to facilitate a great customer experience. When I say great, I mean Been working w her for over 7 years. She might be the most valuable asset helping to facilitate a great customer experience. When I say great, I mean great! More
by jkrecic
May 11, 2025
All service procedures are well explained and video recorded. Repairs and car diagnostics are done in timely manner. recorded. Repairs and car diagnostics are done in timely manner. More
by VINCAS
Verified CustomerEmployees Worked With
May 10, 2025
Excellent customer service and quick service turnaround time. Cory was very good at communicating and responding to my messages. time. Cory was very good at communicating and responding to my messages. More
by AMANDAMBRICKER
May 09, 2025
Kevin my service adviser was friendly and knowledgeable. The work was completed on time and was explained in full. A safety check revealed several items of concern for a future appointment. Final bill was a The work was completed on time and was explained in full. A safety check revealed several items of concern for a future appointment. Final bill was as promised. More
by PRHARVEY
Employees Worked With
Kevin
May 06, 2025
Always a pleasant one. Keep up the good work. Professional, helpful. I missed seeing the woman o normally work with. She must have been off Keep up the good work. Professional, helpful. I missed seeing the woman o normally work with. She must have been off More
by LLBRATTAIN
Employees Worked With
Matthew
May 06, 2025
Hands down Brittany Quick is the best. She is attentive and professional and honestly the reason we go to Westlake BMW?? She is attentive and professional and honestly the reason we go to Westlake BMW?? More
by LLBRATTAIN
May 05, 2025
Our experience with BMW of Westlake was excellent. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. We found Ken to be Informative, pleasant, patient and relaxed. He was highly available to answer our questions every single time we contacted him. He always seemed genuine and was very accessible. We had a very positive experience with all the personnel with whom we had direct contact there. We highly recommend this BMW dealership. More
by PAULAA0
May 05, 2025
Everyone was courteous and Professional. Nez has always been very responsive and respectful I would recommend BMW Westlake to friends and family Nez has always been very responsive and respectful I would recommend BMW Westlake to friends and family More
by thepremji
