BMW of Westlake

A great experience from start to finish! ! “Built” my car online and was contacted the next day to discuss ordering it. Was told on March 29 that there was no such vehicle available but the ! “Built” my car online and was contacted the next day to discuss ordering it. Was told on March 29 that there was no such vehicle available but the dealership had an allotment open for May. My dream car was ordered May 1 and I was told 3 weeks later it was ready for pick up. During the time it was being built I was able to go online and see where they were in the build. Everyone I had contact with at the dealership was fantastic! Would highly recommend!! More

Matthew was very easy to work with, professional, competent, efficient. He kept me well.informed throughout the service visit was always available for the few questions I had. competent, efficient. He kept me well.informed throughout the service visit was always available for the few questions I had. More

Great service and professional people Very informative and helpful I was very satisfied with my visit and helpful I was very satisfied with my visit More

John has done an excellent job so far with my purchase. He has always been available for information about my vehicle which is greatly appreciated. He has always been available for information about my vehicle which is greatly appreciated. More

Cory did an excellent job of handling my service work. He was efficient, professional, and made me feel that I was an appreciated Customer. He was efficient, professional, and made me feel that I was an appreciated Customer. More

My personal policy I do not write reviews good or bad on any subject for anyone on any subject for anyone More

I came in to look at some cars, after I test drove a couple I saw a car in the lot that I liked that was not a BMW. They were more than happy to let me drive and ultimately purchase the used car. They m couple I saw a car in the lot that I liked that was not a BMW. They were more than happy to let me drive and ultimately purchase the used car. They made the sale easy and were very accomadating. More

Service has been OK in past, but this time was a disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more tha disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more than once. This is my third BMW and love the cars, probably will buy another in a couple of years, but not sure I will purchase from this dealer because of experience. More

During a routine wheel change I had asked the service department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to un department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to understand and replicate the problem, and were very attentive in trying to resolve my issue. It ended up that this was an issue with a lapsed subscription to ConnectedServices. The subscription significantly enhances voice recognition, especially related to internet searches and navigation. Since they were not able to resolve the issue, they did not charge me the diagnostic fee. More

Was good and efficient They did a great job quickly finishing my car and I was in and out quickly! finishing my car and I was in and out quickly! More