BMW of Westlake

Great experience, Professional, customer focused, low stress Working with our client advisor, Howard Schneider, was my best car buying experience in 30 years of car ownership. Howard was knowledgeable, friendly Working with our client advisor, Howard Schneider, was my best car buying experience in 30 years of car ownership. Howard was knowledgeable, friendly, understanding of our needs and easy to work with. He treated us as valued customers, providing a low stress environment, communicated timely and effectively and made the experience very easy for my wife and I. If our new X3 works as well as Howard, then we've made an outstanding choice. I trust that the rest of our experience from vehicle delivery throughout ownership will maintain the high standard that has been set. More

Most amazing auto buying experience ever! My experience with BMW of Westlake was absolutely wonderful! I dearly love the X5 that I just purchased and I must say that the quality of the car is My experience with BMW of Westlake was absolutely wonderful! I dearly love the X5 that I just purchased and I must say that the quality of the car is only surpassed by the quality of the people that I worked with over the last two days; Frank Steffen and Dirk Steffen treated me like a family member. Dirk helped me build the car that I wanted and his amazing knowledge of everything BMW made it a seamless process. Dirk is an excellent teacher and explained everything in a way that anyone can easily understand.... and there is a lot to learn about BMW's! I will return to him for my next one, and the next one and the one after that! Once Dirk had helped me build the perfect car, Frank worked with me on the price of my new, beautiful chariot; offering a very fair price for this wonderful automobile. Then I was on to Mike Niedzwiecki in Finance; he also explained everything as clearly as did Dirk and Frank. We determined what extra protection packages were appropriate for my driving needs and expectations. Again, my entire experience at BMW of Westlake could not have been any better. You will not find a better dealership anywhere!!! More

Excellent service For Ken Delk :Very much impressed by the service.Truly appreciate the knowledge and ability to understand the requirement and provide best offers.Very For Ken Delk :Very much impressed by the service.Truly appreciate the knowledge and ability to understand the requirement and provide best offers.Very good experience. More

Recent BMW Purchase I was very set on what I wanted to purchase, and they did a wonderful job here of helping me find my new car. From start to finish of the process, I n I was very set on what I wanted to purchase, and they did a wonderful job here of helping me find my new car. From start to finish of the process, I never felt any pressure or stress. Dirk does a wonderful job of working with people, and knows how to get business completed while still building a friendship with his customer. It was more than a pleasure to work with the employees at this dealership, and I certainly will be a customer for many vehicles to come. More

Excellent service and attention to detail Dealership went above and beyond to listen to my questions, concerns and requirements and put me in the perfect car. The entire lease process was vir Dealership went above and beyond to listen to my questions, concerns and requirements and put me in the perfect car. The entire lease process was virtually painless. Excellent customer service. Upon delivery, I was given a thorough tutorial of use of the equipment. Afterward, there is excellent follow-up to make sure that everything is satisfactory and I am getting the maximum enjoyment out of my vehicle. I couldn't be more pleased. More

My first BMW Excellent experience working with Mark Roberts in selecting my first BMW. Mark was very knowledgeable and easy to work with in choosing my vehicle. Excellent experience working with Mark Roberts in selecting my first BMW. Mark was very knowledgeable and easy to work with in choosing my vehicle. I really appreciated the opportunity to have extended test drives in the two models I was considering. It was a pleasure dealing with Mark, Bob and Mike in completing the purchase. Very happy with my choice! Thanks! More

Amazing attention to detail and wonderful service Scott and the Team at BMW of Westlake truly have impressed not only throughout the exploratory phase but all the way through servicing and ancillary o Scott and the Team at BMW of Westlake truly have impressed not only throughout the exploratory phase but all the way through servicing and ancillary opportunities. The service dept had me on the go in minutes when I dropped off for a window tint and the loaner car and coffee were ready upon my arrival that morning. More

Dirk Steffen and BMW of Westlake are TOP NOTCH Dirk Steffen is my New Vehicle Client Advisor. His knowledge of the brand, personable manor, sense of humor, and ability to build instant trust all c Dirk Steffen is my New Vehicle Client Advisor. His knowledge of the brand, personable manor, sense of humor, and ability to build instant trust all combined to make buying my new BMW a tremendous experience. He spent hours with me showing me every model in the lot and was patient in answering all of my questions so I could find the car that best fit my tastes and needs. I highly recommend asking for Dirk if you're in the market for a new BMW. You will not find anyone better. My BMW Genius Dan, Mike in Finance, and of course Frank Steffen are all just as committed and were beyond helpful throughout the process. Dirk and the team at BMW of Westlake are A++ in my book. More

Punctual,explicit, great customer service Dealer worked with us tried everything to put us in our choice vehicle which is important most dealership will try to switch to something other than w Dealer worked with us tried everything to put us in our choice vehicle which is important most dealership will try to switch to something other than what you went there for. So great experience from the time we walked through the door to the time we drove off no complaints. Great team friendly great vehicle of course More

Dirk Steffen is an Expert Dirk Steffen was our New Vehicle Client Advisor and did an excellent job. He was careful to listen to all of our questions and answered each of them d Dirk Steffen was our New Vehicle Client Advisor and did an excellent job. He was careful to listen to all of our questions and answered each of them demonstrating his expertise with BMW. He has a great sense of humor and was able to build trust with us almost immediately. I would highly recommend utilizing Dirk as your Client Advisor! More