BMW of Westlake

Great people. Everyone at the dealership that I dealt with knew their stuff, was friendly and helpful, starting with my sales person, Putrri Padbatan. I can be a de Everyone at the dealership that I dealt with knew their stuff, was friendly and helpful, starting with my sales person, Putrri Padbatan. I can be a demanding customer insofar as expectations of the staff's knowledgeability of their products and services. Putrri was knew about the vehicles and the differences between models, and was extremely helpful in arranging a lease and accommodating an unusual situation regarding the timing of picking up the vehicle. I have not required service as yet, but anticipate good work. Leasing was a handled very well. A small quibble is that the customer waiting area is not up to the standards one expects from luxury dealerships, but it is adequate and does not reflect on the staff in any way. All in all, a very good experience. And so far, I love the vehicle. More

Great Experience I had great service at this dealership. The purchase of my new car went quickly and smoothly. I would recommend this dealership to my family and frien I had great service at this dealership. The purchase of my new car went quickly and smoothly. I would recommend this dealership to my family and friends. More

Great experience Purchased a 2015 BMW 328xi with Howard Schneider and the experience was nothing short of impeccable. To start, the overall dealership and building is Purchased a 2015 BMW 328xi with Howard Schneider and the experience was nothing short of impeccable. To start, the overall dealership and building is the nicest in the area when it comes to BMW's, and all of the staff are easy to work with. Howard in particular went above and beyond to make sure that the BMW we were buying was the right choice for us. The entire buying process took around 2 hours or so to complete which was very quick from the time that I had walked in, to the time I had put a deposit down on the car. The entire lease application, completed by Michael on a separate day was less than 30 minutes in an out. Couldn't have asked for a smoother buying experience and Howard delivered. John the BMW Genius also really knew his material on the car. The trade in they gave us for our Lexus was exactly what we had expected and not a penny less. More

My car buying experience. I had a nice car buying experience at this Ganley (one of numerous) Dealership in Westlake. They located what I wanted, priced me fairly, quick and ea I had a nice car buying experience at this Ganley (one of numerous) Dealership in Westlake. They located what I wanted, priced me fairly, quick and easy through finance....no shenanigans or BS. Car looked amazing when I picked it up and the dealership itself was stunning! Steve Mihalic, may salesman was great, got me what I needed in the timeframe I needed it, was knowledgeable and patient. He kept his word, which goes a long way with me and generally wanted me to find my dream BMW....that I could afford. I would recommend this dealership to anyone and will get my next BMW from there no question. Clint Hintz More

Above & beyond expectations I had visited multiple BMW dealerships around Columbus (where I live) as well as in the Cincinnati market with less than stellar experiences. After re I had visited multiple BMW dealerships around Columbus (where I live) as well as in the Cincinnati market with less than stellar experiences. After reaching out to BMW of Westlake I realized that their customer service is on another level when compared to the other dealerships I had visited. They could not have been more accommodating with helping me find the X5 that had everything I wanted within my price range. Putrri Padbatan always made herself available whenever I had any questions throughout the whole leasing process as well as after the deal was completed. I never felt pressured and she was always able to handle any questions or concerns I had along the way. She knew I was in a rush to sell my current vehicle & even offered to give me a loaner for the week while I was waiting for my X5 to be ready so I could sell my car ASAP. They have certainly earned future business from me once my lease expires. More

CPO Purchase I drove from Pittsburgh to Cleveland for a BMW three series I had been searching for. Jerry Mancini gave me a very honest and informative description I drove from Pittsburgh to Cleveland for a BMW three series I had been searching for. Jerry Mancini gave me a very honest and informative description over the phone and had one item fixed before I made the two hour drive to look at the vehicle. Everything was as advertised and Jerry had the car clean and ready to test drive when I arrived. The purchase was painless and Jerry was an incredible help from start to finish. Thanks to all at BMW of Westlake for the professional and courteous assistance. More

1st BMW I worked with Jerry Mancini to get an introduction to BMW and ultimately making a purchase. I appreciated the time Jerry spent with me discussing BMW I worked with Jerry Mancini to get an introduction to BMW and ultimately making a purchase. I appreciated the time Jerry spent with me discussing BMW and test driving various cars. Jerry exceeded all of my expectations and I enjoyed the experience purchasing my certified 535i. More

Two cars and two great experiences This is the second car that I've bought from Jerry Mancini at BMW of Westlake. First of all, the place is beautiful and inviting. Secondly, and most i This is the second car that I've bought from Jerry Mancini at BMW of Westlake. First of all, the place is beautiful and inviting. Secondly, and most importantly, Jerry and the whole team are helpful, inviting and do not pressure you. Everyone knows the bad experiences that can happen when buying a car, but Jerry made me feel like he was working for me. And then he brought in Fred Palmer, and I had no idea what to expect. But it turned out Fred was just as nice and helpful as Jerry. What a great team!! The buying experience was great and my used 750 was perfect. More

Good second time experience This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease This was our second time leasing vehicles from this dealership. Worked with Howard Schneider again and the process went smoothly. Being able to lease loaner/courtesy cars are a great program for people to drive bmw at an affordable price. John Cordell came out on Saturday to hook up our garage doors More

Customer Service Bar None! Staff extremely friendly! My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavi My salesman John Caruso is very attentive and is always willing to assist you without being pushy. He is patient and understands the customer's behavior patterns. He keeps in contact to ensure your satisfaction is being met during your automobile ownership time. The Manager and the Finance Manager complements the interaction styles of the John( salesman) which seals the knot off the entire customer service experience. I will and have always shared John C name as a reference to my colleagues and family. This is my fourth BMW-therefore I am part of the loyal family! Sincerely Written, Angel More