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BMW of Westlake
Westlake, OH
5,167 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,167 reviews
September 09, 2025
Cory provided excellent customer service and repairs were done in a timely manner. Overall wonderful service! done in a timely manner. Overall wonderful service! More
by Monica
Verified Customer
September 08, 2025
I had initially brought my car in for an oil change because the dealership (Toledo) from which I had purchased the car was not able to get me in soon enough. That visit was enough for me to switch to W because the dealership (Toledo) from which I had purchased the car was not able to get me in soon enough. That visit was enough for me to switch to Westlake as my primary service center. Brittaney was very thorough and took time to explain my warranty to me as well as other things the initial dealer did not. I’ve brought my car in three times now, all of my expectations were not only met but exceeded. Brittaney is very easy to work with and has gone out of her way to see that my vehicle is well taken care of. The level of attention that she shows my vehicle is as if it were her car. Her charming and pleasant demeanor makes it not just easier, but enjoyable to bring my car in for service. More
by SKOACHWAY89
September 06, 2025
BMW Westlake are very easy to deal with and give great service and always respectful service and always respectful More
by ASNOWDEN0
Employees Worked With
Other Employees :
Andrew Shaw
September 06, 2025
Tony was an incredible sales executive. He understood exactly what we were looking to accomplish and delivered. The finance team was also very organized and succinct. He understood exactly what we were looking to accomplish and delivered. The finance team was also very organized and succinct. More
by MARCUSJBONI
September 05, 2025
very happy that sales person could fix minor problem that service department could not fix service department could not fix More
by TNR31
Employees Worked With
September 05, 2025
Great customer service, attention to detail and time efficient. Would recommend to my friends and family. efficient. Would recommend to my friends and family. More
by SRAY2730
Employees Worked With
September 05, 2025
Addressed all issues quickly and pointed out a few items that will need attention. Always pleased dealing here. that will need attention. Always pleased dealing here. More
by Gypsy
Employees Worked With
September 05, 2025
Our service advisor, Matt, is very conscientious and is careful to assure that all of our needs are met. The technician who worked on our vehicles was very thorough and professional. careful to assure that all of our needs are met. The technician who worked on our vehicles was very thorough and professional. More
by jpkoch1128
Employees Worked With
September 04, 2025
Great team. Reliable and a pleasure to work with. Its been the best BMW dealership I've worked with. Reliable and a pleasure to work with. Its been the best BMW dealership I've worked with. More
by christophersoren
September 02, 2025
Kevin was completely customer attentive as I needed a new tire late on a Friday afternoon right before they closed. He provided thoughtful advice and a speedy installation that I appreciated. Without his de tire late on a Friday afternoon right before they closed. He provided thoughtful advice and a speedy installation that I appreciated. Without his dedication, I would not have been able to get back to the side. Great job! More
by ERINBARTMAN
Employees Worked With
Kevin
