BMW of Westlake

Scott and the Ganley team deserve this review because they are respectful, knowledgable, and make the experience pleasurable. This is my third BMW from Ganley and cannot see myself buying from another d they are respectful, knowledgable, and make the experience pleasurable. This is my third BMW from Ganley and cannot see myself buying from another dealership. From the receptionist, to sales, to the service team, everyone continues to be very professional. More

Very good overall experience. Adam Moon and Jerry Mancini put together a great deal on our 525i and on our trade. Had a slight issue with one tire and the dealer followed up to make sure it was taken care of put together a great deal on our 525i and on our trade. Had a slight issue with one tire and the dealer followed up to make sure it was taken care of. More

First rate experience as far as environment. Salesperson explained the car in detail and was usually available. Everyone was kind and courteous. Finance guy was very down to earth. explained the car in detail and was usually available. Everyone was kind and courteous. Finance guy was very down to earth. More

I stopped by to prepare for my lease-end procedure review and left with a wonderful new 2012 vehicle from the showroom. Frank Steffen (GSM) and Brooks Rorapaugh made the process comfortable, efficient, and t and left with a wonderful new 2012 vehicle from the showroom. Frank Steffen (GSM) and Brooks Rorapaugh made the process comfortable, efficient, and thoroughly enjoyable. Although this is not my first BMW, I was treated like a brand new client from the test drive to the time Mr. Rorapaugh spent orienting me to the newer features of my vehicle after my excited decision to acquire the vehicle. Although the vehicle was taken from the showroom with its bow for the holiday, it was taken into service and completely detailed and inspected by the service department, Mr. Steffen and Mr. Rorapaugh while I proceeded with the financial details. This is the kind of treatment that all individuals purchasing a vehicle should experience. Courteous and conversational, knowledgeable regarding product and performance, and genuinely passionate about the brand and concern for my happiness with my purchase. I cannot recommend this group of individuals enough. I have been spoiled by my treatment from Mr. Steffen and his team. More

Very professional service. Negotiated fair price. Salesman took plenty of time to go over the vehicle, including all of the special features and optional accessories. Salesman took plenty of time to go over the vehicle, including all of the special features and optional accessories. More

Scott was very helpful. The sales process was smooth. BMW has exceeded my expectations so far. I would recommend them to a friend or family member. BMW has exceeded my expectations so far. I would recommend them to a friend or family member. More

This is the 4 car that I have purchased from Ganley BMW and in all cases I have been very happy with the price I paid. In addition the service that I received after owning the car was alway top notch. and in all cases I have been very happy with the price I paid. In addition the service that I received after owning the car was alway top notch. More

This is my second Purchase from Ken Delk at Ganley BMW and he did not dissappoint. Ken Delk was able to get my wife into the right car with the right equipment. He was easy to work with and made the negot and he did not dissappoint. Ken Delk was able to get my wife into the right car with the right equipment. He was easy to work with and made the negotiation process very easy. He took extra time to familiarize us with all the features of our new BMW. In addition my experience with the Ganley BMW service department over the years has been excellent. Mike Lepre in particular always handles my service calls with consistently high customer service. More

I would like to say my experience with Ganley BMW was an enjoyable experience. The general sales manager Frank Steffen was very helpful in locating my new 535 xi M sport and putting me in contact with Broo enjoyable experience. The general sales manager Frank Steffen was very helpful in locating my new 535 xi M sport and putting me in contact with Brooks Rorapaugh my client advisor. They both made my lease return easy and had my new BMW ready to drive out of the showroom after giving me a thorough orientation to the new technology! This is my fourth BMW lease and it was by far the smoothest! I would give them my highest rating for the time and personal attention I received! Thank you Ganley BMW! More

This is the third BMW that I have gotten from this dealership, and everytime I go there I receive nothing but great service. Ken in new car sales has always been helpful, and Mike in service always h dealership, and everytime I go there I receive nothing but great service. Ken in new car sales has always been helpful, and Mike in service always helps me out. More