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BMW of Westlake - Service Center

Westlake, OH

4.7
1,987 Reviews

1,987 Reviews of BMW of Westlake - Service Center

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December 20, 2021

This crew always takes great care of me. That’s why I keep coming back. Nate is the best. More

by JBRIANMOSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
Dec 20, 2021 -

BMW of Westlake responded

Thank you for the great review about the team!

December 17, 2021

The experience at the dealership was excellent and Jim and service couldn’t be any better with answering questions and assisting me with a ride home More

by bryankissling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Dec 17, 2021 -

BMW of Westlake responded

Thanks for the amazing review about Jim and BMW of Westlake!

December 16, 2021

The employees provide are courteous and , knowledgeable and provide prompt service and I always have a good experience with them. More

by TBOCCIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

BMW of Westlake responded

Thank you for this great feedback about the team!

December 16, 2021

Brittaney was very helpful, as well as Charlie. Kudos to your staff for being so great to work with More

by Bob and Laura H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

BMW of Westlake responded

Thanks for the exceptional recommendations for Brittaney and Charlie!

December 16, 2021

Still waiting for parts to repair car. It has been 4 weeks.. Also, brought the car in 2 in a week and had to pay $150 each time to have car looked at. More

by KEDANDOPSU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Dec 16, 2021 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. We've been waiting months for parts on some vehicles - we have no answer for this, it's just the way it is right now with most manufacturer's in the world. We understand approving a diagnosis twice can be frustrating, hopefully we were able to find and fix the issue for you. If not, please contact the service manager, Carl, at 440-887-0000. Thanks.

December 15, 2021

Impressed! Nice clean atmosphere. Staff was professional and kind. Was mindful of what I wanted and needed done. More

by MISSHINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

BMW of Westlake responded

Thank you for this fantastic review!

December 15, 2021

Repairs are done on a timely basis and I trust this service center for what is needed More

by BEV_HENDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Dec 15, 2021 -

BMW of Westlake responded

Thank you for taking the time to leave this positive feedback!

December 14, 2021

BMW accommodated me quickly at a time when I needed service for a flat tire. They were efficient and finished the job while I waited. More

by CETIND
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Dec 13, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience!

December 13, 2021

Consulted with senior service tech and he informed me what would be the best course of action for my situation More

by FISHCOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C. Forbes , Nate Lieb, Carl Whelpley
Dec 13, 2021 -

BMW of Westlake responded

Thanks for the positive feedback!

December 11, 2021

Service agent was courteous and thorough the multipoint inspection found that the oil pan gasket was leaking and arrange to get parts and schedule to fix very quickly More

by PHILLIJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

BMW of Westlake responded

Thanks for the positive feedback about Cory and BMW of Westlake!

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