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BMW of Westlake - Service Center

Westlake, OH

4.7
2,026 Reviews

2,026 Reviews of BMW of Westlake - Service Center

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October 08, 2021

Easy to work with, reliable, great service. Tim was very helpful as my car had been to a different dealer prior and they put an incorrect tire on my car. More

by FRANNIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Oct 08, 2021 -

BMW of Westlake responded

Thanks for the great review!

October 07, 2021

Jim Strunk is terrific to deal with. Answers all my questions. Makes sure I get the service that I need. More

by BLKDORO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Oct 07, 2021 -

BMW of Westlake responded

Thanks for the amazing review about Jim and BMW of Westlake!

October 07, 2021

Always friendly and helpful and gets me an appointment right away. I feel confident enough to stop by to have them check something out quick More

by ckneisly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

BMW of Westlake responded

Thank you for the awesome review!

October 07, 2021

Brittany, John, and the rest of the team at the service center are very personable, and always make me feel welcome. More

by PaulC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
Oct 07, 2021 -

BMW of Westlake responded

Thanks for the fantastic review!

October 06, 2021

Service is applied in a clean and timely manner.Follow Service is applied in a clean and timely manner. Follow up covers any questions and the cost is as expected. Thank you. More

by Bill Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Oct 06, 2021 -

BMW of Westlake responded

Thanks for the great review!

October 06, 2021

Excellent service and very friendly and professional and clean environment! I never have any issues. More

by Vanessa E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience!

October 06, 2021

They do a nice job. Need more loaners because I defiant have a car for roughly 21 days More

by mtrifiletti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Palmer, Nate Lieb
Oct 06, 2021 -

BMW of Westlake responded

Thanks for the review. We are short on courtesy vehicles at this time and appreciate your feedback.

October 06, 2021

Quick work, comfortable waiting area, friendly staff. I like the reminders that the team sends. Thank you. More

by T.BRUENING
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

BMW of Westlake responded

Thanks for the positive feedback!

October 05, 2021

his cars are fantastic and his cervino is fast good service and the workers are attentive. More

by Victorcerritos12133
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre
Oct 05, 2021 -

BMW of Westlake responded

Thank you for the positive review about your experience!

October 04, 2021

Great service and treatment by everyone! My car was sparkling clean after the detail work. It looks like a brand new car after 5 years of owner ship! More

by JSKRYP1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Strunk, Nate Lieb
Oct 04, 2021 -

BMW of Westlake responded

Thanks for the positive review, enjoy your clean car!

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