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BMW of Westlake - Service Center

Westlake, OH

4.7
1,990 Reviews

1,990 Reviews of BMW of Westlake - Service Center

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May 05, 2021

John was able to get me in the same day with a dead battery with a moments notice. John has helped me out twice in rare immediate situations. Thanks so much John! More

by LWFOUR80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about John and BMW of Westlake!

May 05, 2021

I have dealt with John Cordell on numerous occasions and he has always been accommodating to my concerns and needs. It has been a pleasure to deal with John when getting service for my BMW. More

by BMWARNICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thanks for the awesome review about John and BMW of Westlake!

May 05, 2021

First time in for service with my new car.. Excellent! Glad I picked this location for service. Will use this location from now on. Thanks. More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
May 05, 2021 -

BMW of Westlake responded

We're glad your first visit was positive! Thanks for taking the time to write this review and we appreciate your loyalty!

May 05, 2021

Truly felt like I was in well mannered society with service that exceeds expectations. It felt comfortable and relaxing knowing that I can place my trust in high professionalism displayed by dealership More

by Abay Suleimenov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

BMW of Westlake responded

Thank you for taking the time to write this review about your positive experience at BMW of Westlake!

May 05, 2021

Nate was Very professional and gave me a breakdown of what exactly my vehicle needed would trust this dealerships advice based on how i was treated excellent service More

by NABSTER216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
May 05, 2021 -

BMW of Westlake responded

Thanks for the fantastic review about Nate and BMW of Westlake!

May 05, 2021

Jim is always on top of it. Does a great job. Very responsive to calls and questions that I may have. Would recommend him to any of my friends More

by Sdk72r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
May 05, 2021 -

BMW of Westlake responded

Thanks for the great review about Jim and BMW of Westlake!

May 04, 2021

Never short of exceeding my expectations. if anyone looks forward to get their car serviced it would be me. I worked with John Cordell, Jim Strunk and Nate Lieb and they are always upfront, transparent and v More

by M.Suer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
May 04, 2021 -

BMW of Westlake responded

Thanks for this awesome review about John, Nate and Jim at BMW of Westlake!

May 04, 2021

I provided the initial problem (diagnosis) and it was confirmed.The process was quick and easy. Everyone I worked with was professional and attentive to my needs. I would recommend this dealership. More

by KDUSMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lieb
May 04, 2021 -

BMW of Westlake responded

Thanks for the great review about Brittaney, Nate and BMW of Westlake!

May 04, 2021

John was great communicator as always. Liled listening to Der kommisar while waiting at the dealership. Found it interesting. Service finished the same day. Much appreciated. More

by buckeyefans20121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
May 04, 2021 -

BMW of Westlake responded

Thanks for leaving this awesome review!

May 04, 2021

Great and Friendly Staff!! I really enjoy working with John and Britney they are very friendly and helpful and accommodate for last minute appointments. The service team takes the stress of having to have More

by WARNC77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

BMW of Westlake responded

Thank you for giving the service team at BMW of Westlake this great review!

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