BMW of Westlake - Service Center

BMW of Westlake is a very service oriented dealership. Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is Having driven BMW's for over 40 years, I have experienced many service departments and they are at the top of the list. In particular, Brittaney is our service representative and she is outstanding. She is very knowledgeable, efficient, prepared and customer focused. It is in a large part why I have suggested to my friends to purchase their BMW's here, and they have. More

Quick and efficient; easy to schedule, done on time, easy to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. to pick up, loaner car makes it much more efficient. They were able to advance the next oil change to delay the next trip. More

I wasn’t really satisfied with how I was treated yes my vehicle was fixed but the customer service was rude and he put me to through unnecessary motions when it was a simple fix vehicle was fixed but the customer service was rude and he put me to through unnecessary motions when it was a simple fix More

excellent customer service ! Jim , Nate, Brittany . Cassie...work well as a team ... They keep me up to date on delays and are knowledgable and I am very comfortable using all of them. Jim's experience Cassie...work well as a team ... They keep me up to date on delays and are knowledgable and I am very comfortable using all of them. Jim's experience in handling problems is apparent. More

Really? I ended up trading my vehicle I was so disgusted with the performance of my vehicle, the cost of the repair, and the lack of help offered by the dealership staff. with the performance of my vehicle, the cost of the repair, and the lack of help offered by the dealership staff. More

I have consistently received excellent service. The work is always explained in detail, estimates are given, and quality work is performed. Very happy with the service center. is always explained in detail, estimates are given, and quality work is performed. Very happy with the service center. More

This was my second time at this dealership because a part needed to be ordered and Christian let me know it was in. Christian was my first contact also. He is definitely an asset to your organization, plea needed to be ordered and Christian let me know it was in. Christian was my first contact also. He is definitely an asset to your organization, pleasant, professional, and knowledgeable. I look forward to working with him, but, hopefully not too often! More

very polite and knowledgeable,car was returned clean and repaired. they took care of everything that was needed.would definitely return. Plus close to home. repaired. they took care of everything that was needed.would definitely return. Plus close to home. More

Special thanks to Cassie for quickly ordering and replacing a defective key fob. The service appointment was handled quickly, while I waited, and everything worked perfectly after the new key was pro replacing a defective key fob. The service appointment was handled quickly, while I waited, and everything worked perfectly after the new key was programmed. I can't ever say enough good things about Cassie and the entire service department at the Middleburg Hts. Service Center. More

Very pleased with the Service that I received. They explained everything and were very nice. The work was excellent! And affordable! I will return to them again. explained everything and were very nice. The work was excellent! And affordable! I will return to them again. More