Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,082 Reviews of BMW of Westlake - Service Center
Sort by
August 22, 2024
Much better experience than I had in a previous visit. Brittany was always in contact as soon as she had information to pass on. Brittany was always in contact as soon as she had information to pass on. More
by offoffbroadwayfloral
Verified Customer
August 21, 2024
The BMW Service Advisor Andrew Shaw was excellent. My 2011 BMW had a complicated issue and Andrew never gave up and worked hard to resolve the issue. My 2011 BMW had a complicated issue and Andrew never gave up and worked hard to resolve the issue. More
by Michael O’Brien
Employees Worked With
August 20, 2024
Friendly with great communication and excellent service! I would recommend BMW of Westlake to friends and family. I would recommend BMW of Westlake to friends and family. More
by SCOTT@CLEVELANDMENU.COM
Employees Worked With
August 20, 2024
Found dealer prices overly expensive. Tire rotation 70$ vs 50 in other BMW dealer. I had to request service video as well. Tire rotation 70$ vs 50 in other BMW dealer. I had to request service video as well. More
by Stan Y
August 20, 2024
Very professional Crew to work with the building maintenance very well in order 7 days a wek maintenance very well in order 7 days a wek More
by opeanfos281
Employees Worked With
August 17, 2024
The service team was very accommodating. My rental car was ready to go right away My rental car was ready to go right away More
by VIALISSCOOL
Employees Worked With
August 17, 2024
My visit to the Service department was standard nothing exceptional! I will visit again to service my vehicle. exceptional! I will visit again to service my vehicle. More
by JSAUNDERS0497
Employees Worked With
August 16, 2024
BMW of Westlake’s service team is thorough and prompt. I have never had a issue, always great service! I have never had a issue, always great service! More
by Deniss
August 16, 2024
The service team were accommodating, the loaner car was fabulous, and up to date info through out the day! fabulous, and up to date info through out the day! More
by BRENDAMSMITH23
August 16, 2024
Nice people and very efficient Service department. Every time I go there for service I have a good experience Every time I go there for service I have a good experience More
by VGRUTT62
