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BMW of Westlake - Service Center

Westlake, OH

4.7
1,990 Reviews

1,990 Reviews of BMW of Westlake - Service Center

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January 17, 2024

Quick, worked well, professional. Looking forward to my next, already arranged, meeting with you guys. More

by Jagreco1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Westlake responded

Thank you for the great review! We look forward to seeing you again.

January 17, 2024

Matthew in the service department was exceptional. My car was serviced in less than the time estimated and the video provided was much appreciated. More

by USNLASERERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

BMW of Westlake responded

Thanks for the positive review about Mathew!

January 16, 2024

Very quick service get the car in and what work was to be performed. Also pointed out some other issues and they would look and got back to me on what they found and solutions. More

by gopacich
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 16, 2024 -

BMW of Westlake responded

Thanks for the positive review!

January 15, 2024

The service at the BMW of Westlake dealership was excellent as always. I recommend this dealership to anyone. More

by EAGLETRACK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Gufreda
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the awesome review about the team!

January 14, 2024

Fast and efficient. No surprises. I highly recommend coming to BMW of westlake if you have any issues with your BMW. More

by FRANCKJAM
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the great review!

January 14, 2024

Took care of our warranty issue, handled all the paperwork and helped us out on covering the extra labor they were expecting. More

by STACEYCARR24
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the amazing review!

January 14, 2024

All was good except this rating service which continually asked the same questions after I had answered multiple times. More

by rjb7
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Quick
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the positive review!

January 14, 2024

Fast and efficient Videos inspection was a nice touch. WiFi was good enough to work while waiting More

by CHEOKYUEN
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 23, 2024 -

BMW of Westlake responded

Thanks for the amazing review!

January 14, 2024

Excellent experience! I arrived ahead of time for my appointment and Andrew received me warmly. He even resolved an issue that wasn't the primary purpose of my visit. More

by Kas Firdman
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Jan 15, 2024 -

BMW of Westlake responded

Thanks for the awesome review!

January 13, 2024

poor make their own policy stuck up poor communication slow at service three more words More

by MOUD93
Recommend Dealer
No
Employees Worked With
Cory McConville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Jan 15, 2024 -

BMW of Westlake responded

Sorry to see you had a bad experience. We'll be sure to address your comment with the team - let us know if we can discuss anything further.

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