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BMW of Westlake - Service Center

Westlake, OH

4.7
1,988 Reviews

1,988 Reviews of BMW of Westlake - Service Center

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December 25, 2023

Great service. Very trustworthy group that makes it easy to service with. Thanks for the great service! More

by Thebmwfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

BMW of Westlake responded

Thanks for the positive review!

December 23, 2023

Service was excellent and good communication throughout! Cory kept me up to date on my vehicle and was polished, professional and knowledgeable! More

by Frances.pleska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

BMW of Westlake responded

Thanks for the great review about Cory!

December 22, 2023

Always excellent service. Brittaney is one of a kind. The dealership provides excellent communication with customers More

by jcjcrac
Recommend Dealer
Yes
Employees Worked With
Brittaney
Dec 22, 2023 -

BMW of Westlake responded

Thanks for the positive review about Brittaney!

December 20, 2023

The waiting room is very comfortable. The staff makes you feel welcome. The service was timely and great. More

by WALTER.M.DUVAL
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Dec 20, 2023 -

BMW of Westlake responded

Thanks for the amzing review!

December 20, 2023

I was not in town when the car was brought in but my past experience was good More

by WENDYKIEDING1
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
December 19, 2023

Getting worse and cheap Not agree with charging 2% on credit card F u Fu More

by AXON1965
Recommend Dealer
No
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
December 18, 2023

Good communication, a list of recommended repairs was reviewed with me. The repairs were completed in a timely fashion More

by DEL.LEKAN
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Dec 18, 2023 -

BMW of Westlake responded

Thank you for the great review!

December 18, 2023

Always great service. They always go above and beyond and make sure everything gets handled. More

by sakodo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Gufreda
Dec 18, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

December 17, 2023

Condescending and arrogant not to mention failure to disclose service change for using credit card in advance. Also battery in my key was low when I left causing me to return at a later date to get it f More

by PAOLUCCI26
Recommend Dealer
No
Dec 18, 2023 -

BMW of Westlake responded

Thanks for letting us know about your experience. We'll be sure to address your comments with the team. The fee is an initiative that comes from our Ken Ganley Auto Group management company, they can be reached at 440-262-2950.

December 17, 2023

Cory continues to amaze with his professionalism and dedication to excellent customer service. His flexibility has been a life saver for my entire family More

by LHERHARDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Cory!

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