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BMW of Westlake - Service Center

Westlake, OH

4.7
2,043 Reviews

2,043 Reviews of BMW of Westlake - Service Center

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October 25, 2023

Great communication and service! I highly recommend this dealer and their service department thank you More

by TZUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

BMW of Westlake responded

Thanks for the positive review!

October 25, 2023

The service person wasn’t clear on what was needed and generally not the experience I expect from bmw More

by boshim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Povroznik
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

BMW of Westlake responded

Thanks for letting us know about your experience. We'll be sure to address your comment with the team and get to the bottom of it.

October 24, 2023

I have used this dealer for years and they do excellent work in a very professional manner More

by ALENNEDZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

BMW of Westlake responded

We appreciate your loyalty and this positive review!

October 24, 2023

Great service and accommodating for drop off and pick up. Work was done in a timely manner and quality of service is solid. More

by DAVID.T.CARLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

October 23, 2023

Brittney was ready for my service appointment upon my arrival, and efficient to get my appointment underway and me out the door with the loaner. More

by jason.makii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

BMW of Westlake responded

Thanks for the positive review!

October 23, 2023

Quick and efficient as always. Job was completed sooner than expected and promised by the agent. More

by Ray Z
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

BMW of Westlake responded

Thanks for the positive review!

October 21, 2023

Service was performed quickly. Appreciated the complimentary wash. Very little wait time. Done when promised More

by Kathib8870
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Shaw
Oct 23, 2023 -

BMW of Westlake responded

Thanks for the great review!

October 19, 2023

BMW of Westlake makes owning a BMW very easy. They are always professional and keep your life moving forward. Brittany in service approaches her work totally customer focused. The facilities a More

by JohnK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

BMW of Westlake responded

We appreciate you taking the time to write this positive review about BMW of Westlake and the team!

October 12, 2023

I specifically purchased a BMW because of my experience with my pre-owned BMW at this dealership. They have gone above and beyond anything you could expect. I will be buying my children's first cars from h More

by ZACHARIA MCELWAIN
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

BMW of Westlake responded

We appreciate the positive review!

October 11, 2023

Brittany is fantastic in service and Jared runs a great dealership! Purchased many vehicles from this dealership! More

by KVELTRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

BMW of Westlake responded

Thanks for the positive review!

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