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BMW of Westlake - Service Center

Westlake, OH

4.7
2,042 Reviews

2,042 Reviews of BMW of Westlake - Service Center

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July 18, 2023

Cory was very helpful and professional. He kept me update to date with the inspection of the car and repairs that were needed. I really looked working with him. More

by TADELSBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Cory!

July 18, 2023

Knowledgeable service people and exceptional service. Amenities allowed me to work while waiting for my car. More

by RACOLON556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron LaPorte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

BMW of Westlake responded

Thanks for the positive review!

July 14, 2023

Service was great and Drew kept me updated on status of my car frequently which was appreciated More

by KRAY44107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

BMW of Westlake responded

Thanks for the amazing review!

July 12, 2023

The use of the loaner car was great and service had a quick turn around time More

by SADANIELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

BMW of Westlake responded

Thanks for the positive review!

July 11, 2023

I had difficulty reaching the service department by phone so I made my appointment online. I was disappointed to find no parts were ordered even though I included what I wanted done and the service had alrea More

by TEVOTAW2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

BMW of Westlake responded

We're sorry to see you had a poor experience. Please reach out to the service manager, John, with further comments.

July 10, 2023

Got the repair done correctly and kept me informed of progress. The shuttle service was also appreciated. More

by DAVIDMVARGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim the shuttle driver
Jul 10, 2023 -

BMW of Westlake responded

Thanks for the great review!

July 09, 2023

The customer service at this dealership was amazing and the associates were incredibly helpful and knowledgeable. More

by TONYFREEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2023 -

TONYFREEMAN responded

Simply the Best

Jul 10, 2023 -

BMW of Westlake responded

Thanks for the awesome review!

July 08, 2023

As always they were fast, friendly and professional. In and out, with fresh coffee and wyfi More

by 00BUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

BMW of Westlake responded

Thank you for the amazing review!

July 07, 2023

Corey was extremely helpful and got our car fixed quickly. He even got it hand washed which was a really nice bonus! More

by Alison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

BMW of Westlake responded

Thanks for the awesome review about Cory!

July 07, 2023

As always, Repairs were quick and efficient and were done on time in only one day More

by Ray Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

BMW of Westlake responded

Thanks for the positive review!

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