Baker Nissan

John Quidley 7514 Sunlit Harbor Dr. Cypress, TX 77433 832-427-8667 JQUIDLEY@C2SERV.COM July 30, 2026 Service Manager Baker Nissan 19630 Northwest Freeway Houston, TX 77065 Subj Cypress, TX 77433 832-427-8667 JQUIDLEY@C2SERV.COM July 30, 2026 Service Manager Baker Nissan 19630 Northwest Freeway Houston, TX 77065 Subject: Formal Complaint Regarding Service Invoice NICS37811 for 2017 Nissan Sentra Dear Service Manager, I am writing to formally express my concern regarding the service performed on my 2017 Nissan Sentra, VIN 3N1AB7APXHY359783, at Baker Nissan on July 22, 2026. The service invoice number is NICS37811, and the total amount charged to my Mastercard ending in 4051 was $375.06. According to the invoice, the services performed included an oil and filter change with tire rotation, a CVT/automatic transmission service, a multi-point vehicle inspection, and a battery check. The invoice also reflects charges for parts and products including oil, an oil filter, a drain washer, CVT fluid, and a transmission treatment, with labor and miscellaneous shop supply charges included. After driving the vehicle following the service, I noticed an unusual smell coming from the car. Upon inspecting the engine bay, I was surprised to find that radiator coolant appeared to have been splashed throughout the engine compartment and had not been cleaned up. I also observed that the coolant level in the actual radiator was low. Photographs have been retained showing the condition of the engine bay. After closer inspection, I discovered that the CVT transmission cap had not been reinstalled. This is a serious concern because the transmission fill opening was left exposed to the engine bay environment, including heat, dust, debris, moisture, and possible coolant contamination. It also raises concern that CVT fluid may have been lost or that the transmission may have been operated while improperly sealed after the service. In an effort to address these concerns promptly, I attempted to contact Yamet Medina by phone on Friday, July 24, 2026. My call was answered by someone else, and I was not able to speak directly with Mr. Medina. I expected a return call regarding these concerns, but my call was never returned. Given these conditions, I am requesting that Baker Nissan provide a written response addressing the following: 1. Confirmation of the exact CVT fluid used during the transmission service. 2. Confirmation that the service procedure followed was appropriate for a 2017 Nissan Sentra equipped with a CVT transmission. 3. An explanation of why the CVT transmission cap was not reinstalled after service. 4. Inspection of the CVT system for possible fluid loss, contamination, or damage caused by the missing cap. 5. Correction of the low radiator coolant condition and cleanup of the coolant splashed throughout the engine bay. 6. An explanation of the purpose and necessity of the transmission treatment listed on the invoice. 7. A review of the charges billed for labor, parts, shop supplies, and tax. 8. Any recommended corrective action if the wrong product, incorrect procedure, incomplete service, or post-service oversight occurred. I am not seeking to create unnecessary conflict; however, I do expect a clear explanation and fair resolution. At a minimum, I request that Baker Nissan inspect the vehicle immediately, verify the CVT fluid level and condition, confirm there has been no contamination or damage, reinstall or replace any missing cap or related component, correct the low radiator coolant condition, thoroughly clean the engine bay, and refund any charges that were inappropriate, unnecessary, or connected to incomplete or improper service. Please contact me at 832-427-8667 or by email at JQUIDLEY@C2SERV.COM within ten business days of receiving this letter. I have retained a copy of the invoice, receipt, and photographs documenting the condition of the vehicle after service. Thank you for your prompt attention to this matter. I look forward to your written response and resolution. Sincerely, John Quidley More

Baker Nissan was very helpful to us in finding a suitable first car for our son within our budget and with safety consideration for our son. We also appreciate help from Fabio and Axel Sanchez in ensuring o first car for our son within our budget and with safety consideration for our son. We also appreciate help from Fabio and Axel Sanchez in ensuring our full satisfaction with the purchase. More

Service was very good,understood my problem with vehicle ,checked vehicle for safety maintenance,went over options that were needed for my truck ,checked vehicle for safety maintenance,went over options that were needed for my truck More

Rolando is a great communicator. I appreciate the texts keeping me informed. Thank you for taking such good care of me and my Rogue!!! I appreciate the texts keeping me informed. Thank you for taking such good care of me and my Rogue!!! More