Bayside Chrysler Jeep Dodge

Terrible Communication and did not Charge me If I could give 0 stars I would. I leased a vehicle hear last June of 2018, now why am I just now writing this... I need to return my lease because I If I could give 0 stars I would. I leased a vehicle hear last June of 2018, now why am I just now writing this... I need to return my lease because I am a service member and I am deploying soon. When I called who I financed through I found out that Bayside had spelled my name wrong cause me a whole host of issues to prove my identity. But First, THEY FORGOT TO CHARGE ME FOR MY VEHICLE. The entire finance department was negligible, irresponsible with paperwork, and plain rude and disrespectful. Merlin... their "head" finance manager never sent in my paperwork so when I did NOT get a first months bill in the mail, I called the bank to which they had no record that I even ever leased a vehicle. Merlin said he would come by my apartment with a new lease in hand because the price had to be adjusted, now in my favor. He NEVER showed, no gave me a curtesy call. So, after a few days of calling back and forth I decided to driver there, I called Merlin to let him know I'd be there and he said we would meet. HE WAS NOT THERE WHEN I ARRIVED. Then I sat with a salesmen who explained that if the dealership makes a mistake with a payment that the dealership will pay for it not the customer. Pretty reasonable I thought. Then because Merlin conveniently left another finance person, Terrance Shine sat with me, drew up a new contract then proceeded to raise his voice at me, the customer when I said that the dealership was going to pay my first months payment. He THEN yanked in the salesman who told me that and called him an idiot to his face and mine. Then he looked at me and asked if I'd like that first month to come out of his salary. Completely irresponsible, and child like. Terrance acted like a child in front of me. This ENTIRE business is horrible and I reported them to the better business bureau for their treatment. Thankfully I have a right to return my lease early with no penalties and watch them take this car back. I even emailed the manager Sal directly about my experience and got no response, shocker. More

Great!! Kevin ( at services ) was so helpfull Friendly, great customer services, and able to comunícate in spanish whith me. Its a really busy place of cou Kevin ( at services ) was so helpfull Friendly, great customer services, and able to comunícate in spanish whith me. Its a really busy place of course for the great servicio that they offer there. More

Great experience! Customer service at Bayside was great. Alex Vivar was my salesman. He was nice and was very helpful. would definitely recommend to everyone I know! Customer service at Bayside was great. Alex Vivar was my salesman. He was nice and was very helpful. would definitely recommend to everyone I know! More

False statements about wait time I was in for oil change on my car when I asked the person behind the counter told me 45 mins the car will be ready and then after an hour I asked agai I was in for oil change on my car when I asked the person behind the counter told me 45 mins the car will be ready and then after an hour I asked again is the car almost ready he explained the the shop was little backed up as they only have 2 mechanics working today but my car is on the lift and it should be ready in 20 minutes about 2 hours later I asked a different person I this was Scott about my car and he told me that my car is not even in the shop yet but it’s next I appreciated the honesty so about 3 hours later I finally got called in to pay for an oil change the issue was not the wait the issue was that if the person would have told me the exact wait time in the beginning I could have went home and came back to pick it up guys please don’t lie to your clients as that client might be running on a thin timeline More

Excellent as Always This is my second time getting a Jeep from Bayside and I look forward to dealing with them for years to come. Jose was a huge help and answered all my This is my second time getting a Jeep from Bayside and I look forward to dealing with them for years to come. Jose was a huge help and answered all my questions; great guy who really knows his stuff. Overall, customer service at Bayside was great; I would definitely recommend to everyone I know! More