Bayside Chrysler Jeep Dodge

Happy with my purchase ! I was very happy that I was able to get my Jeep . Eric was my sales person he greeted my husband and I immediately and showed us around the dealership I was very happy that I was able to get my Jeep . Eric was my sales person he greeted my husband and I immediately and showed us around the dealership . After going over our options he also helped us negotiate a great price . Hesham helped us with the financials and got us out of there fast ! More

Overall Great Experience Purchased a brand new 2019 Dodge Ram Laramie and couldnt be happier. Great Experience! Felt very comfortable. Staff very friendly and helpful. Salesma Purchased a brand new 2019 Dodge Ram Laramie and couldnt be happier. Great Experience! Felt very comfortable. Staff very friendly and helpful. Salesman Juan Arevalo was very knowledgable, straight forward, and explained everything in great detail answering all my questions. He was very helpful and walked me through everything including all the features on my new truck. Juan really made my car buying experience very comfortable and stress free. He Also helped me with my trade in and made that process very quick and easy. Finance Manager Sean Rickard was also very helpful and explained everything completely answering all my questions. This was the 2nd vehicle i purchased from this dealership and i highly recommend it. I definitely plan on going back. More

Express oil change.....NOT! Second in line at 5:15 AM. Took car in at 5:50 AM.. At 8:20 received my completed express oil change. Not express by any measure or even more forgi Second in line at 5:15 AM. Took car in at 5:50 AM.. At 8:20 received my completed express oil change. Not express by any measure or even more forgiving conventional labor intervals. More

2019 Wrangler purchase Frank Perez is a down to earth guy. He doesn’t hassle or pressure you to get into a vehicle with redicilous payments like other people do. He takes hi Frank Perez is a down to earth guy. He doesn’t hassle or pressure you to get into a vehicle with redicilous payments like other people do. He takes his time to work with you on your specific needs in a vehicle. I would recommend Frank to anyone I know looking for a vehicle for the simple fact that he easily becomes a friend and makes the car buying/leasing experience easy. More

Worst Customer Experience (Unsafe environment) My experience at the Service department at Chrysler, Jeep, Dodge in Bayside, Queens was the worst customer experience I think i have ever experienced. My experience at the Service department at Chrysler, Jeep, Dodge in Bayside, Queens was the worst customer experience I think i have ever experienced. I brought my Jeep to this facility because I had two things to repair (a crack in my windshield and a hinge to repair on my gate). I'll start from the beginning. When I brought my car to the dealer, I waited in line to drop my car off. While waiting in my car, a service worker driving another vehicle, HIT MY CAR. he took a wide turn and rubbed bumpers. Then he literally DROVE AWAY. I walked into the office and brought it up and it was shrugged off and dismissed. There was just a scratch on my bumper so I moved on. Then the real fun began. I explained my needs and was informed that I would receive a phone call with estimated costs for parts etc in 4 hours. After 12 hours, I phoned the office. Nothing had been done. In fact, the team forgot what was needed for the car. I had to start over. Following day, I get a call stating that I would owe XX amount of money for the service. I asked questions and informed the representative that I knew that the parts and service would not cost XX as I had done research and called ahead for a quote. His immediate response was "if you don't choose to take the service, you will be charge $199 dollars for a diagnostic test". Is this real life? Not only was this clause never spoken of, he was basically telling me he would keep my car hostage. I won't go into any detail but I got my point across and I received the service needed at an exaggerated cost. Lastly, the more insane instance was when I went to pick up my car (as if it could get worse). I picked up my car and it seemed like a service employee might have left a tool in the trunk of my car. I walked down to the garage to give it to them and began to be threatened and verbally abused by a service member. If there is an employee or customer service member from this dealership reading this, you should really give me a call or email. You have a real problem happening at your dealership. More