Bayside Chrysler Jeep Dodge

Poor service to loyal customer Paid for 7 year extended warranty and was told 9 months later it's invalid. Dealership told me to call Jeep customer service who transferred me to Mop Paid for 7 year extended warranty and was told 9 months later it's invalid. Dealership told me to call Jeep customer service who transferred me to Mopar then Mopar spoke directly to customer service in Bayside requesting situation be addressed in dealership. Dealership dropped the ball. And customer service for work needed that was HORRIBLE. What ever happened to customer loyalty? More

Prompt response It wasn't the worst experience I've had while at the dealership other than a long wait do deal with financing. I chalk it up to being a busy Sunday af It wasn't the worst experience I've had while at the dealership other than a long wait do deal with financing. I chalk it up to being a busy Sunday afternoon and don't hold it against them. Had an issue where my bank wasn't showing the loan for my trade-in as being paid off after the initial 10 day period, but they responded very quickly to assure me that they took care of it on their end. More

Horrible Service!!! This is one of the WORST dealerships I’ve been to EVER. The service department has no respect for customers and have a very sarcastic answer/attitude This is one of the WORST dealerships I’ve been to EVER. The service department has no respect for customers and have a very sarcastic answer/attitude for every question asked. They should train employees with some customer service skills. The warranty I purchased is HORRIBLE. I paid $1,625 for a 3 year warranty which doesn’t cover anything I every came in for. On top of not covering the issue, I they charged $200.00 fee. What is the POINT of getting a warranty when nothing is covered and your charging to check the car ????? On top of that it took those about FOUR DAYS to figure out a problem that should take 2 hours. Every time I called the dealership they gave me a phony story or it went to voicemail. When I called for the first time I was told that the service person at the front desk who took my paperwork is OFF on Mondays and to call back on Tuesday. WHAT THE xxxx DOES THAT MEAN??? Does this guy own the dealership? If the guy at the front desk is out of the office does that mean my car doesn’t get checked? What does the guy at the front desk have anything to do with my car being checked??? I call in on Tuesday and I am told this guy BRIAN is running late today and to call back later….. After this I realized that this dealership is a joke. This is the worst service I have ever received. I paid about 16 grand for this car and it’s not even 2 years old. I have never been treated this bad in my life. After 4 days they call me and tell me that the part is not covered and they wanted 1400 dollars to fix the issue. I looked up the part it was 370. I bought the part and it took me 30 minutes to install it on my own since it was a easy fix that only required a plyer and screwdriver. They are criminals here. Stay away from this dealership. They don’t honor warranties and are very slowwwwwww. They will lie to you to sell you anything. NEVER coming back here. More

They are improving I have had several negative experiences with this dealership over the years but they have made concrete steps to try and improve their customer servic I have had several negative experiences with this dealership over the years but they have made concrete steps to try and improve their customer service which as a customer has been appreciated. I recently went in for a service appointment and after some frustration they were able to correct the problem and were very fair in their pricing. Rich who has my service agent demonstrated professionalism and was helpful throughout this process. More

Leasing my vehicle took the entire day I leased a Pacifica from this dealer. I got there for a scheduled appointment at 10:00. I finally got my car at 5:30. The dealership "lost" the car I leased a Pacifica from this dealer. I got there for a scheduled appointment at 10:00. I finally got my car at 5:30. The dealership "lost" the car twice and I could not get a straight answer from them. I was stuck there as I no longer had my old car which was being used as a trad-in. Once the car arrived I waited another 45 minutes to get the documentation and an additional key. The salesman never went over the features of the new car with me. I called back two days later with a question about the car and was assured that I would get a call back within 20 minutes from the salesman. That call was never returned. I had to call back again and they never were able to answer my question. This was the 5th vehicle I have leased from this dealership. The customer service was terrible. More