Beaver Toyota St. Augustine

Darren, our salesman went above and beyond to get us exactly what we wanted. The whole civil sales staff was respectful of our requirements. I realize it’s important in the car buying process to know ex exactly what we wanted. The whole civil sales staff was respectful of our requirements. I realize it’s important in the car buying process to know exactly what I wanted before engaging the negotiation. The follow up service to get the roof rack that had been promised to us was taken care of efficiently and a loaner vehicle was provided for us while waiting. I would recommend Beaver Toyota. More

Found a dodge challenger on line that I was very interested in and was happy to see it was a Beaver Toyota car because where you buy from does make a difference.Top notch dealer ! Laurence ,the sale interested in and was happy to see it was a Beaver Toyota car because where you buy from does make a difference.Top notch dealer ! Laurence ,the salesperson , was a pleasure to work with and went above the call of duty on his day off. Bo, the finance person, did a great job as well.They really do have something good going on there. fred. More

Larry Powell helped us trade in our Camry for a new RAV4. When we pulled into the dealership we were greeted by him and other staff that were all super friendly. He had already done some pre work so we could When we pulled into the dealership we were greeted by him and other staff that were all super friendly. He had already done some pre work so we could do the switch faster. We were totally amazed at how fast the process was done. The whole thing only took 15-20 minutes. We were super impressed with the service and very happy with the vehicle. We proceeded onto our vacation road-trip right afterwards. The vehicle’s gas mileage and performance is excellent. We highly recommend working with Larry Powell for any vehicle you may be considering! High praises to Beaver Toyota! More

Excellent customer service Aaron answered all questions and helped me pick out my vehicle of choosing and helped me pick out my vehicle of choosing More

Working with Aaron was a positive experience all around. He was very transparent with the car facts, and very helpful. Not once did Aaron put any pressure on me to commit to buying, and he was very kind and He was very transparent with the car facts, and very helpful. Not once did Aaron put any pressure on me to commit to buying, and he was very kind and patient! I would definitely recommend him to anyone looking for a car! More

Fast, easy and knowledgeable got things done quickly, without any hassles. Great buying experience at Beaver without any hassles. Great buying experience at Beaver More

Buying a car from here was quick and painless. Really happy with the service and car! Really happy with the service and car! More

What an amazing team at Beaver Toyota! Stephen De La Campa- Thank you so much for finding me the car of my dreams! I came In quite picky and he was able to find me the perfect car suit Stephen De La Campa- Thank you so much for finding me the car of my dreams! I came In quite picky and he was able to find me the perfect car suitable for me and my growing family. One thing that stood out what his effortless knowledge and relaxed demeanor. He made the process enjoyable! 10 stars!! I will be sending my husband back to get his dream Tundra. Rob- Thank you for always making the finance part so quick and painless! This is my second car and both times have been a breeze with you! He’s amazing at his job and so kind and friendly with customers. More

Buddy is the best sale person I know and will alway came back for more back for more More

Horrible customer service at Beaver Toyota. Unfortunately I am not able to post in-depth of what I want to say here due to the limited character count, but will post a summary. They have unacce Unfortunately I am not able to post in-depth of what I want to say here due to the limited character count, but will post a summary. They have unacceptable treatment and lack of responsibility of a dealer towards customers. We were looking for a Toyota 4Runner in the TRD Off Road premium in Lunar Rock color. Inquired one was in transit to Beaver Toyota. They had a market price up for it at 60k out the door. Insane. We said no, but they were wanting our buy so called us back to work a deal. We went to them to finalize the contract and they informed no deposit needed, but all contract, tag, and registration was done and requested that they needed us to wire them the money agreed on for the car by next day to secure the funds. So we did. While signing contract sales rep, Mike, asked if we wanted pinstripping on the car when it arrives (roughly 9days out) We said NO! He made those indications on the contract and wrote it down. When the 4Runner arrived Mike sent us a picture and the car had pinstripping on it, when we clearly stated no! Mike indicated they can simply just peel it off and everything will be the same. Lies, to remove pinstripping is not merely that simple. We get to the dealer, which is 2.5 hours from us, and inspect the car. My husband notices a paint defect and points it out. Mike, owners son Christian, detail/body work guy, and sales manager Ben, takes a look and tires to rub it out. Seriously? Mike suggests they can just wet sand it out and everything will be good. Christian indicates they make a claim to Toyota and have that section repainted. Mike indicates if we want to make the claim they can give us a rental so we can use while the 4Runner is getting body work done. Not 15-20 minutes after being told that, we were then told by sales manage, Ben, that there is no rental anymore as they are closed (it was 7:30pm on a Thursday). Provided us some options that was not convenient at all. With too many red flags we just said forget it. We dropped the deal and asked for them to wire our money back to the bank and remove us from the registration on the vehicle. Ben got all info to do the wire and even called my husband on Friday they completed the wire and everything was sent back. Come Monday, check with our bank and no wire was even sent. Mike then texts my husband if we can still work a deal to be interested in the 4Runner again. We said no, just need our money back and info removed from the car. General sales manager Gabriel Sailing calls my husband and left a voicemail with no details and just his information to call back. We called back about 30min after and no response, left message with someone at front desk to have Gabriel call us back. Few hours pass by no call back so we call Gabriel again. He tells us that they can not wire the money back and had to cut a check and over night it to our bank. We asked why was this only told to us now, 4 days later, and even received confirmation on Friday from Ben, that they sent the wire already?! Gabriel does not apologize for any miscommunication, but continuously sounds irritated and repeats that he tried to call us to tell us earlier but we did not pick up. So then why didn’t you pick up when we called you back or even attempt to call us back when a message was left? Gabriel indicates he was not involved in the sales and only got to it on Monday when he called, that is a lie, because he texted my husband on Thursday when we came to look at the 4Runner. It’s a Tuesday now, and we are still waiting to see if our money was mailed out to the bank yet. If there is nothing received by today or latest tomorrow (Wed) there will be some legal actions taken on the whole team of Beaver Toyota and the dealer. This is unacceptable customers service and not once have we even received a response of acknowledging their faults in what they did or apology. Great job. P.S. General Manager or owners, you better ensure this is taken care of. More