Beaver Toyota St. Augustine - Service Center

This Dealerships is awesome & specially Cameron sales agent he is so awesome. When ever I call for anything I need help with my Toyota . He always pick up the phone & help me out . agent he is so awesome. When ever I call for anything I need help with my Toyota . He always pick up the phone & help me out . More

Always on time, listen to my concerns and offer suggested or recommended service. Great Job ! or recommended service. Great Job ! More

Robert L. Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine bel Cotney provided excellent service. Good, quick communicator. He coordinated the serve of both MY TACOMA AND 4 RUNNER Tech also found a serpentine belt needed replaced . Much appreciated since I has headed over to panhandle to visit family. Robert's service was 5.0 across the board. My issue was/is with Management and transparency of parts pricing. After comparing parts prices on Toyota Nation and 3 local dealers ( Daytona and Jacksonville) it is clear that Beaver Toyota charges ~20-25% above MSRP while the other 3 Dealers ~10-15% below MSRP for the same OEM part listed on Toyota Nation. I verified this by review parts charged during service from 2019 forward. When I provided Robert with my info he had the charges reduced to MSRP which I appreciate but still doesn't explain managements decision to charge 20-25% above MSRP. At least on new cars prices Beaver is clear on markup above MSRP and added Dealer cost. Parts markup 20-25% above MSRP is hidden. Other local dealrer deal with the same supply chair and inflation issues but are below MSRP. I guess we have to pay for the WOW factor, More

My car wouldn’t start and they sent someone to try to start it…they checked the car for two hours and found nothing wrong with it …didn’t charge me for the time they spent. That’s how you treat repeat c start it…they checked the car for two hours and found nothing wrong with it …didn’t charge me for the time they spent. That’s how you treat repeat customers …thank you ! BJ Webster More

Always excellent honest work with great value. Highly recommend for purchase of new or used cars or service Highly recommend for purchase of new or used cars or service More

I had a very positive experience with your service department. Chad was my service person. I had been to Old City Tire Outlet where I went to get a tire patched from a screw that caused a flat tire. department. Chad was my service person. I had been to Old City Tire Outlet where I went to get a tire patched from a screw that caused a flat tire. That bad tire place wanted me to buy 4 new tires that I had never heard of, some off brand tires. They told me that I should not drive off or my other tires could have a blow out. I did leave. I drove down to Firestone tire, and told the service guy my tire saga. That nice and knowledgeable Firestone person, suggested I go out to Beaver Toyota as my Lexus SUV is part of Toyota. From the moment I entered the service department at Beaver Toyota, I had a completely different experience. Chad was very knowledgeable and professional. He had his service people inspect all 4 tires. Upon completion, Chad explained all of my options. I did need two new tires. Eventually I would need two more. I decided to go with the 4 new tires, because if I bought 3 tires, I would get the 4th for free. Also, I would have lifetime alignment included in the warranty. All in all, I realized the tires I bought from Beaver Toyota were far superior.! I am in California and don’t have the tire information with me. I think they are GoodYear. Thank you to Chad and all the fine team at Beaver Toyota More

The usual “Wow” you hype. Some of the people are actually friendly here, but the vast majority are not, and will definitely not go out of their way to help you. A visit to b Some of the people are actually friendly here, but the vast majority are not, and will definitely not go out of their way to help you. A visit to both sales and service were enough for me. More

They are great everytime I go in there never had any issues . I will continue to come here to get serviced . Also if I ever buy another car I will buy it here as well from Jean he was awesome to work in issues . I will continue to come here to get serviced . Also if I ever buy another car I will buy it here as well from Jean he was awesome to work in sales . More

Second time in a row. .bad experience. Scheduled routine oil change maintenance with NO tire rotation (per my request) took over an hour and a half when I saw the guy final .bad experience. Scheduled routine oil change maintenance with NO tire rotation (per my request) took over an hour and a half when I saw the guy finally drive my car around, park it, bring in my paperwork & key fob. Thought finally my maintenance manager would soon text me to tell me my car was finished…no such luck. Ten more minutes went by, still no text. Finally decided to go in and ask him what the problem was (he was thumbing around with his cell phone). He told me my car must not be finished since he hadn’t gotten my paperwork and key fob brought to him yet. And that my friends was the problem. The guy who brought the paperwork & fob in didn’t drop it off at my maintenance manager’s desk…nope…he dropped it off at some other desk in a stack of other customer’s paperwork & key fobs and left. That particular desk station was totally unmanned. So it just sat there. I told him I saw the guy drive my car around and bring the paperwork in over 10 minutes ago. He went over and there to that desk, fumbled through some papers and was able to find it. He had no idea why it was dropped off there and not at his desk. Obviously there is a major logistical disconnect between the maintenance managers and shop mechanics. This is a problem at management level and NOT the workers themselves. As I had said before…Nick needs to step up his game bigtime! I sent him a grievance email letter from the last bad experience I had from the time before explaining in detail what had happened. Never heard a word back from him….just crickets! I’m not going to go to the trouble of wasting my time sending Nick another email this time. So much for my being WOW’ed. I’m through and won’t be back. Seriously Nick needs to be let go and replaced by Mrs. Beaver! More