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Bellingham Ford Lincoln

Bellingham, WA

Overview
Employees
Reviews
Vehicles
4.3
1,182 Reviews
Bellingham Ford, WA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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1820 James Street

Bellingham, WA

98225

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Showing 1,182 reviews

October 31, 2021

Lack of communication between technician and front desk causing wasted time for customer and transportation More

by Sherman Williamson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristi, Samantha Monroe
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Helpful
October 30, 2021

Samantha in Service was so respectful and attentive. She listened and made sure she captured the details about my problem for the repair tech. The service was done quickly and the problem solved. My experie More

by Alden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Monroe
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Nov 01, 2021 -

Bellingham Ford Lincoln responded

Alden, Thanks for taking the time to post such a kind and positive review, very much appreciated!

Helpful
October 29, 2021

Samantha and body shop manager are very professional.You have earned all my future repair and purchase business. More

by bradd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Monroe
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Nov 01, 2021 -

Bellingham Ford Lincoln responded

Bradd, Appreciate the kind review of our Body Shop team, much appreciated!

Helpful
October 29, 2021

I felt everything was handled at a high level and the people were outstanding to deal with. More

by Paul.Madison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Carrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Bruinsma, Ellie Miller, Jordan Gonzalez
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Nov 01, 2021 -

Bellingham Ford Lincoln responded

Paul, Thank you for taking the time to post such a nice review!!

Helpful
October 28, 2021

Service technicians are awesome. Need people to answer phone and messages. I know businesses are short handed so not a big deal. More

by csutliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
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Nov 01, 2021 -

Bellingham Ford Lincoln responded

Much appreciate the review, we are working on the phone issue so thanks for your patience with us!

Helpful
October 28, 2021

My service was done in a timely manner and the car was returned to them cleaned and washed More

by 9bgeorge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Bruinsma
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Nov 01, 2021 -

Bellingham Ford Lincoln responded

Thanks for taking the time to post such a great review!

Helpful
October 25, 2021

The Vehicle Check Up Sheet was only partially completed. Battery check says immediate attention, but no one told me that when I picked up the car. I have a vibration at certain speeds. They rot More

by MSVCBIZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabrina
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Oct 25, 2021 -

Bellingham Ford Lincoln responded

MSVCBIZ, First, please let me apologize for the poor service you received here. Second, thank you for taking the time to write your review. I can promise you I will use it to help train our people. Third, I hope I can convince you to please call me on my direct line, (360) 392-7105 so I can have a chance to make this right. My name is Gary Schuler and I really want to help. Thank you.

Helpful
October 25, 2021

The dealership does a good job on service and repairs, but communication could be improved. More

by epictalesintime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellie Miller
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Oct 26, 2021 -

Bellingham Ford Lincoln responded

epictalesintime, Thank you for the kind words and for pointing out where we need to improve. I apologized for our current communication issues. We are all too aware that we are falling down here and and working to close the gap. I hope on your next visit that we will be much improved here. Thank you for taking the time to fill us in here.

Helpful
October 25, 2021

Great service. Sometimes a long wait but they do a good job. Everyone is friendly. More

by pennyjwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Monroe
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Oct 26, 2021 -

Bellingham Ford Lincoln responded

penny, Thank you for taking the time to do the survey here. I am really happy that our staff was friendly and the work was performed properly but I need to apologize for the time delays. We are very aware here and are working every day to improve there as well as a few other areas we could be doing better... We appreciate your patronage and hope on your next visit that we are getting your vehicle back to you in an improved amount of time.

Helpful
October 25, 2021

Great team, very communicative and walked me through a new transit order to make it an easy process! More

by bronsonlamb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Diehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Collins
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Nov 01, 2021 -

Bellingham Ford Lincoln responded

bronsomlamb, Thanks for posting a great review, much appreciated!

Helpful
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