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Benzel-Busch Motor Car
Englewood, NJ
4,608 Reviews
Family owned and operated for over forty years, Benzel-Busch invites you to experience the ultimate luxury car buying experience. Our showroom is located in Englewood, New Jersey, five minutes from the George Washington Bridge. Our dedicated staff of nearly two hundred employees strives to suit each client's wish, expressed or implied. From the premier vehicle sales team to our comprehensive after-sales and technical staff, we deliver the finest automobile experience in the New York metro area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 4,608 reviews
April 08, 2022
The car has only 53k miles, 3 over warranty and incurred $2,200 expense to replace crank case vent line. I asked for some good will accommodation but they denied any support - too bad it’s out of warranty. $2,200 expense to replace crank case vent line. I asked for some good will accommodation but they denied any support - too bad it’s out of warranty. Even with advance appt time to return loaner and retrieve my car - they didn’t deliver it for 45 minutes. Client service is all show. So much for buying a “reliable Mercedes” More
by CRRENO
Verified CustomerEmployees Worked With
April 06, 2022
Bad response I never got return call or email Actually no professional mind No recommendations . no professional mind No recommendations . More
by jinjaecho
Employees Worked With
April 05, 2022
I have worked with Benzel Busch since 1994. There isn't a department within this dealership that I would not rave about. They are that good. There isn't a department within this dealership that I would not rave about. They are that good. More
by stevebog
Employees Worked With
Other Employees :
Stacey Fowler, Jose Perez
April 05, 2022
A dealership with longtime staff who are very welcoming and knowledgeable and take the time and care to address any questions/concerns. and knowledgeable and take the time and care to address any questions/concerns. More
by JAIME R
April 03, 2022
Horrible, my car is only two years old, has only 8,000 miles and still under warranty. The car died on the road several times the past two months and was finally towed to the Englewood service department miles and still under warranty. The car died on the road several times the past two months and was finally towed to the Englewood service department last week for repair due to 12V battery problem as shown on the screen of the car. I asked the battery to be replaced and was denied because the service department claimed that battery was still in decent condition. Instead the battery was recharged by the service department claiming the problem was resolved. A day after the car was returned the battery died again and I am again stranded on the road with my family and had to get a friend to come over with his car to jump start my car in order to get home. The car will again have to be towed back to the shop for further repair. What a waste of my time. More
by rww0
Employees Worked With
david
April 01, 2022
Usually excellent service. However the last repair service done recently was flawed. More attention to detail is necessary. However the last repair service done recently was flawed. More attention to detail is necessary. More
by GENNIEMICHAEL
Employees Worked With
