Benzel-Busch Motor Car

Benzel-Busch Motor Car responded

Thank you so much for taking the time to share your positive experience at Benzel-Busch. We greatly appreciate your feedback and are thrilled that Jieun Chun made your car-buying process easy and enjoyable. We understand that a previous negative experience at a different dealership may have left you dissatisfied, but we are delighted that Jieun was able to provide you with the excellent service you deserve. Our team strives to ensure every customer receives personalized attention and a seamless experience. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for sharing your positive experience with Jieun Chun! We're glad she provided amazing service and you're excited about your new GLE450. Jieun will be thrilled to know that her efforts were appreciated. We look forward to serving you again when you're ready for your next vehicle. Please don't hesitate to reach out if you have any further questions or need assistance. Enjoy your new car! Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for taking the time to share your feedback with us. We appreciate your honesty and your desire for us to provide a reason for you to return. At Benzel-Busch, we strive to create a positive and memorable experience for each of our customers. We understand that there are many options available, and we value your continued loyalty. Thank you again for your feedback and for giving us the chance to serve you. We hope to have the opportunity to provide you with an even better experience in the future. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for choosing Benzel-Busch for your second lease! We greatly appreciate your continued trust in our services and are delighted to hear that you had a great experience once again. We're thrilled that Peter provided you with helpful assistance throughout your lease process. Our team is dedicated to ensuring that our customers receive exceptional support, and we're glad Peter could meet your expectations. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for taking the time to leave us a review! We're thrilled that you had a positive experience with us and that Jeff provided excellent service. It's great to know that he was knowledgeable and made you feel comfortable and unhurried throughout the process. We appreciate your feedback and will share your kind words with Jeff. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for your glowing review! We greatly appreciate your kind words about our service team, particularly mentioning Sossio Sole, Tim Torell, Matthew Rivera, and the entire service team. We strive to provide top-notch service to all our customers, and it's fantastic to hear that they delivered an exceptional experience for you. We will be sure to pass along your compliments to them. We truly value your recommendation and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing us! Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that Chris Iseman provided friendly and professional service to you. Keeping you informed about the status of your service and having your car ready for pickup demonstrates our commitment to excellent customer service. We appreciate your feedback and will make sure to pass along your kind words to Chris. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for your fantastic review! We truly appreciate your kind words about our dealership and the experience you had while purchasing your first Mercedes. At our dealership, we strive to create a welcoming and familial atmosphere for all our customers. We're thrilled to hear that you felt treated like family and that everyone was warm and welcoming. Providing exceptional customer service is one of our top priorities, and it's great to know that our team, including Carlos, made your car-buying experience perfect. We'll make sure to share your feedback with Carlos. He will be delighted to know that his efforts contributed to your satisfaction. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help you with any of your automotive needs. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for sharing your positive experience with James! We're glad to hear that you had a very good experience with him. Timely updates and notifications are essential to ensuring a smooth and transparent process, and we're delighted that James kept you well-informed throughout. Regards, Michael Hill mhill@benzelbusch.com

Benzel-Busch Motor Car responded

Thank you for your wonderful review! We're thrilled to hear that you find our team at Benzel-Busch to be extremely nice and accommodating. We're especially glad that Manuela has made a positive impression on you with her friendly and welcoming demeanor. We will be sure to share your kind words with her and the rest of our team. If there's anything else we can do for you, please don't hesitate to let us know. We appreciate your feedback, and thank you for choosing us! Regards, Michael Hill mhill@benzelbusch.com