Benzel-Busch Motor Car - Service Center

I went to the dealership in Paramus and I was told nothing could be done. Took it right to engelwood and fixed it, no questions asked!!! They even found another issue that my car had and fixed it righ nothing could be done. Took it right to engelwood and fixed it, no questions asked!!! They even found another issue that my car had and fixed it right away. Thank you! More

This Mercedes Benz service is firster than others. It’s great experience. I’ll visit there next time as well. It’s great experience. I’ll visit there next time as well. More

All my concerns were addressed. I was provided prompt and excellent and services as always. Thank you! I was provided prompt and excellent and services as always. Thank you! More

They gave me a defective loaner vehicle, the backup camera didn't even work, when I returned to pick up my vehicle my service advisor did not even talk to me, the girl at the front desk had my paperwor camera didn't even work, when I returned to pick up my vehicle my service advisor did not even talk to me, the girl at the front desk had my paperwork and asked me to sign and then my car did not even seem like it was washed! Very disappointing, I've had better service before from them. More

Amazing dealership. Family-owned and operated. The best, especially compared to Prestige which is poorly run now. Family-owned and operated. The best, especially compared to Prestige which is poorly run now. More

Timely service , with a loaner car . I am very happy with the service advisor David Nieves . I am very happy with the service advisor David Nieves . More

Fabulous service department. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. They attend to emergencies as well as routine service with courtesy and professionalism. Thank you. More

This was a great service experience. Appreciate the comfort of the lounge & the coffee & cappuccino. Appreciate the comfort of the lounge & the coffee & cappuccino. More

I choose Benzel over other dealers because of Scott Bateman. From the first time I serviced both my work and personal vehicles Scott has consistently gone over and above to ensure my cars are properly Bateman. From the first time I serviced both my work and personal vehicles Scott has consistently gone over and above to ensure my cars are properly serviced. He’s totally customer focused. He returns phone call and emails and frankly, he is the difference in my choice of Mercedes repair centers. If you require service on your Mercedes’ or one of the other brands serviced by Benzel Busch, ask for Scott because he is tops in customer service. More

I am presently writing a letter to the manager, because all that was repaired defaulted again, except this time there was more damage to my vehicle. It damage somehow the below cover and ripped the materi all that was repaired defaulted again, except this time there was more damage to my vehicle. It damage somehow the below cover and ripped the material. This was the second time that I have try to used it. Now my advisor wants to charge me for another Diagnostic review. I am not willing to pay any more that what I have already paid $3,137.90. I will report instead your company to the Business Bureau for complains. More