Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Berger Chevrolet, Inc
Grand Rapids, MI
1,673 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,673 reviews
April 18, 2018
Tried to feed me Crap at first The Service Advisor Adam at first tried to feed me some crap at first because it's a new vehicle and I'm a female. Little did he know I come from a s The Service Advisor Adam at first tried to feed me some crap at first because it's a new vehicle and I'm a female. Little did he know I come from a service advisor background of 8 years and the only reason I purchased a Chevy was that I know that I'm able to work on them my self once it is out of warranty. My AC wasn't working. Every single person from Greg in finance tried to brush me under the rug. He tried to tell me that it doesn't work unless its 65 degrees outside. BULL. I should have been able to have cool air while driving not HOT AIR. So Adam in Service pulled my vehicle in, I also had a weather strip that was missing off my roof. He Immediately changed his demeanor once he felt my Heat/AC issue and that is was wrong! My weather strip was missing, which I thought it was loose when I orig. made my appointment. I was put into a Loaner, which they gave me a HUGE vehicle that was too big for me and it reeked of moldy bread or beer! Even the Car rental guy said something and check the entire vehicle for "bread" he said. Gross! They also gave me mileage limits of 100 miles when it was 120 just to get there an back. Ridiculous. After leaving at 10 am. I did not hear anything from service the rest of the day. The following day I waited until 10 am, and then I called Adam. He said they did order my Weatherstrip and it did come in and that he hadn't spoken with the tech about my ac but he was working on it and that I should hear something by noon. Adam did call around 11 am ish. told me my vehicle was done and then I told him to send it over to MJ for my cosmetic issues and the gas. MJ had the vehicle buffed but no gas was put into my vehicle. My radio settings were messed with, BASS and TREBLE were up all the way. Found where they took my dash apart and you can see the screwdriver marks or whatever they pride my dash apart with! SO THANKS BERGER FOR RUINING MY DASH! I'm just fed up with them I'm not returning. When I did bring the car back that was my Loaner, the rental car guy was rude and tried to tell me I parked to close to the curb and damaged the bumper. He then pulled it into the service lane to look at it better, and it was FINE! THAT'S WHAT YALL GET FOR PUTTING SOMEONE WHO IS 5'3 IN A HUGE xxx VEHICLE. The dealership knows I'm upset and hasn't done anything to make it right. More
by Candace Marie Brown
Verified CustomerEmployees Worked With
Jeremy Anderson, Adam Havens
April 17, 2018
New Car Buying Experience I went in hoping to trade my older Equinox for something a little more fancy. Jorge was great from the start and got me right into the car I was looki I went in hoping to trade my older Equinox for something a little more fancy. Jorge was great from the start and got me right into the car I was looking to purchase. He was very easy to work with and got every question I had answered. Doug worked with me on my trade and helped me get the best deal possible- I got exactly what I needed and the other dealerships I went to couldn’t beat Berger. Cathy was also great and helped me get a solid warranty and even referred me to someone to help me lower my insurance cost. They definitely treated me like family and had my best interest in mind the whole time- I never felt pressured! I’m loving my new 2018 Chevy Malibu LT and the Redline edition is amazing! I got such an awesome deal and I couldn’t be happier! More
by Kyleighnewman
April 17, 2018
Buying a new car Coming into Berger and picking out the 2018 Malibu LT that I decided to buy was one of the easiest, smooth experiences I could have expected when it c Coming into Berger and picking out the 2018 Malibu LT that I decided to buy was one of the easiest, smooth experiences I could have expected when it comes to buying my first vehicle. It was a very enjoyable process between test drives and picking out the specific car packages I wanted. More
by DANIELDELLER
April 17, 2018
Title Great service the best in the city. I Would recommend anybody looking to get service done to their vehicle to come to Berger, they are fast and effici Great service the best in the city. I Would recommend anybody looking to get service done to their vehicle to come to Berger, they are fast and efficient More
by MVPSWAG3
Employees Worked With
Dustin McPherson
April 17, 2018
Purchase on 2018 Equinox Our salesman was very kind, knowledgeable and informative. The sales manager hooked us up at our request with a great salesperson - things he didn't Our salesman was very kind, knowledgeable and informative. The sales manager hooked us up at our request with a great salesperson - things he didn't know ie was a vehicle towable, etc he looked up for us. More
by MSCURL0830
April 17, 2018
2018 Malibu Lease This is my first time at Berger and I was more than impressed. MJ was so great and extremely helpful. She did everything in her power to make the expe This is my first time at Berger and I was more than impressed. MJ was so great and extremely helpful. She did everything in her power to make the experience stress free and exciting. My dad lives an hour and a half away and had to co-sign on my lease and they drove the paperwork to his work so he would not have to come to Grand Rapids. I am very pleased with the customer service of Berger and will be recommending this dealership to anyone looking for a new car! Thanks again MJ :) More
by Whitfost
Employees Worked With
April 17, 2018
Great Company Dawn was very nice and most of all professional. I would definitely tell my friends and family to go see her. She was very helpful. Dawn was very nice and most of all professional. I would definitely tell my friends and family to go see her. She was very helpful. More
by CARMELLAFISHER89
April 17, 2018
I didn't go into the service center . I didn't go into the service center but, my car was beautiful when I took possession. Didn't see or talk with anyone in That department. Thank you g I didn't go into the service center but, my car was beautiful when I took possession. Didn't see or talk with anyone in That department. Thank you guys! More
by SRUBY
Employees Worked With
Heather Jensen, Darrell Pike
April 17, 2018
Very pleasing experience Our salesman, Nick Butler was an awesome person to deal with. Besides his great personality and knowledge of automobiles, he was very polite, helpful Our salesman, Nick Butler was an awesome person to deal with. Besides his great personality and knowledge of automobiles, he was very polite, helpful and treated us very kindly. We spoke on the phone in the morning and then made the 2 hour drive to Berger Chevrolet. Nick met us upon arriving and basically had us sold on the year newer Equinox after talking with us. He made this purchase for us a most enjoyable one. We were very surprised that they let us bring the vehicle back to Manistee the same day. We had looked at a few dealerships before Berger, and we are very impressed with this dealership and the young men who assisted us. Very Happy with our purchase. More
by cindy55
April 17, 2018
Oil pit Best place for an oilchange. Fast easy effecient. My favorite place to get an oil change. Easy to see from the road if there is a wait. Best place for an oilchange. Fast easy effecient. My favorite place to get an oil change. Easy to see from the road if there is a wait. More
by MMAR199
Employees Worked With
