Bettenhausen Chrysler Dodge Jeep Ram

Charles was great. We love the new car. Charles was very helpful and even personally brought the car to our house. This is our second vehicle from bettenhausen, and we w We love the new car. Charles was very helpful and even personally brought the car to our house. This is our second vehicle from bettenhausen, and we will return when we are ready for another. More

Stress Free Experience. We have purchased 7 vehicles from this dealership, 3 of them from Sonata. We wouldn't go anywhere else, the service is excellent! Sonata makes the w We have purchased 7 vehicles from this dealership, 3 of them from Sonata. We wouldn't go anywhere else, the service is excellent! Sonata makes the whole experience pleasant and stress free. They are not the typical dealership where there is lots of pressure to buy something. They take the time to answer any questions you have and make sure you're satisfied with your purchase. Tenita made sure I knew how to work everything on my new Jeep and even paired my phone with the bluetooth system. Thank you!! More

Wonderful experience -excellent salesperson Excellent salesperson - more than able to help with every detail. Very Very knowledgeable. Could not have asked for more! Good deal - great person t Excellent salesperson - more than able to help with every detail. Very Very knowledgeable. Could not have asked for more! Good deal - great person to deal with! More

Minor issue turns to huge headache Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois t Only 1 word required for this review: Fraud. Sorry for the novel, but details are important. I have contacted the Attorney General in Illinois to notify them and get a complaint on record. If this happened to me I’m sure it has happened to other people as well. There is no way Bettenhausen can spin it, so they have to eat it and acknowledge they attempted to steal my money. Ask them about it. If you intend to do business with these people, print a copy of this and Ask Krystal or Joe Prno the Service Manager. In a nutshell I brought my 2017 Jeep Wrangler in for a very MINOR issue. The light inside the cupholder stopped working. After diagnosis I was told the issue wasn’t covered under warranty - only about $20 parts and labor to fix. They claim the “bulb” was burned out. I agreed and was relieved it wasn’t going to be a drawn out process. When I picked up the Jeep I noticed the issue wasn’t fixed, so I inquired with Krystal (Service Advisor) .. she promptly called up a mechanic to take a look. In my presence the mechanic opened/disassembled the center console and pulled out the cupholder, which has the light assembly attached to it. It wasn’t connected to anything and the mechanic said “oh he just didn’t plug it back in”. While he looked for the other end of the wire harness, I asked to inspect it and realized it was a LED assembly and not just a bulb. I asked what part they replaced and they had no explanation... because the “bulb” they claim to have replaced doesn’t even exist on the vehicle. So what was the BS charge for? He couldn’t find the other end of the cable and said it must have fallen further into the console and needed to pull the entire thing out. After several minutes of embarrassment and over exaggerated apologizing, I was promised a refund and they kept the vehicle for more diagnosis. The next day I called for a status and I was told “it’s all done and ready for pickup”.... except they closed 3 minutes prior to me calling and despite me being in one of their loaner cars 3 blocks away the employee told me I would have to wait until Monday. Monday I stopped there after work and got the run-around about the refund. After getting the refund I asked what was wrong with the Jeep and the Manager told me the LED connector was bad and needed to be replaced. He then fumbled through some paperwork and told me it wasn’t fixed yet and they were waiting on a special order part. The part should be in today, but I already notified them to return it because I don’t want them working on my vehicle any more. Do yourself a favor and take your business elsewhere. Totally unacceptable dishonest business practices from Bettenhausen. The dishonesty and incompetence is contagious and starts at the top and trickles itself to the staff. More

My experience Dealing with Tom pandell was a pleasure. He spent the time we needed to make the decision on getting the right car. I would recommend tom to family an Dealing with Tom pandell was a pleasure. He spent the time we needed to make the decision on getting the right car. I would recommend tom to family and friends. My family is very happy to have this new car which in the end makes me happy. Thanks Tom. More

Least stressful car buying experience ever I was coming off lease of my 2015 Grand Cherokee fully intending to upgrade to a BMW, Audi, or Volvo. However, the experience I had with Jamie @ Bette I was coming off lease of my 2015 Grand Cherokee fully intending to upgrade to a BMW, Audi, or Volvo. However, the experience I had with Jamie @ Bettenhausen convinced me to stay with the Jeep family and grab a new one. No pressure, direct answers and transparency into the deal structure. She is also the only car dealer I've ever dealt with who actually knew as much about the car as I did (how sad, right?)! Would recommend everyone come back - and talk to Jamie. More

Extremely professional and knowledgeable From the first contact I had with Nick via phone he was extremely helpful and quick with emailing me listings that I was interested in. Then as soon a From the first contact I had with Nick via phone he was extremely helpful and quick with emailing me listings that I was interested in. Then as soon as my wife and I entered the dealership he was extremely friendly and easy to talk to. He cared more about what we were interested in then just making a sale which made buying our car a great experience. I would HIGHLY RECOMMEND asking for him if looking for a car. I don’t like feeling pressured when looking and never at one time did we feel like we were being rushed or pressured. Again HIGHLY RECOMMENDED More

Good Experience I was looking for a specific vehicle and Bettenhausen had what I was looking for. Charles J., is knowledgeable, friendly and professional. I would rec I was looking for a specific vehicle and Bettenhausen had what I was looking for. Charles J., is knowledgeable, friendly and professional. I would recommend my family and friends to him. More

Nick "P" is top notch. Total knowlege of vehicle. No BS I had been to two other dealerships this past week and walked out on each due to the total amount of BS and changing deals. one as i was about to sign I had been to two other dealerships this past week and walked out on each due to the total amount of BS and changing deals. one as i was about to sign and buy the car. You deal was about the same but i was given options here that were not presented at others. I would have bought at the one of the others if it had not been for all the Bull. Thanks for the most pleasant car buying experience that I think I have ever had. And I do it about every 2-3 years. More

New Car Purchase Excellent service! We received excellent service from the minute we walked in the door. Our time was respected and it was truly appreciated that the Excellent service! We received excellent service from the minute we walked in the door. Our time was respected and it was truly appreciated that the online price was, what it was. We felt you run a honest, respectful business. We liked your computer website and the way Hamzeh was very knowledgeable and took the time to explain all of the costs and options! He truly was excellent in every way! We will certainly refer our friends that are purchasing cars to Bettenhausen thanks to Hamzesh's professional interaction with us! Thank you! More