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Bical Auto Mall

Brooklyn, NY

4.7
822 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 822 reviews

May 22, 2018

GREAT CUSTOMER SERVICE Every staff person I have dealt with at Kristal ,Bical has been outstanding from Sales, to Parts to Service. Outstanding dealership. Outstanding cust More

by ALROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Squeo, Donald in parts dept., Michael Ricketts
May 22, 2018 -

Bical Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, The Kristal Auto Mall Team

May 21, 2018

Mike Ricketts Fit me with a great mode of transportation that lowered my insurance bill $175 every six months. That is a great trick nowadays. Mike is personable an More

by Chuckygent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ricketts
May 22, 2018 -

Bical Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Kristal Auto Mall Team

May 21, 2018

Simple and easy We first visited the dealership 3 years ago, that's when we met Michael Ricketts. He was very helpful and pleasant we even sent our daughter and she p More

by Happycustomerldy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ricketts
May 22, 2018 -

Bical Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Kristal Auto Mall Team

May 21, 2018

Michael Ricketts and the Bical Auto Mall team Just a few words to commend Michael for making my experience with Bical Auto Mall a pleasant one. As he hoped, it was a simple, hassle free exchange, More

by CMBreezy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ricketts
May 22, 2018 -

Bical Auto Mall responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Kristal Auto Mall Team

May 19, 2018

GREAT GREAT COURTNEY IN SALES - WAS OUTSTANDING ,VERY PROFESSIONAL. HE HELP US PURCHASE A CAMERO AN MADE THE TRANSACTION SMOOTH .HE GOT US WITHIN OUR BUDGET AN More

by JAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
COURTNEY
May 20, 2018 -

Bical Auto Mall responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Kristal Auto Mall Team

May 19, 2018

Andrei and Jami from Bical Highly recommend you see Andrei. He has a great personality, Very informative and made sure we got exactly what we wanted. Felt so confident drivin More

by eyeooch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2018 -

Bical Auto Mall responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, The Kristal Auto Mall Team

May 18, 2018

Andrei and Bical Andrei was, from day one, absolutely professional, courteous, knowledgeable and more importantly, listened to us and our needs. He was engaging and f More

by Tandt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2018 -

Bical Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, The Kristal Auto Mall Team

May 15, 2018

Excellent and Professional. Excellent experience from the time I walked in the door until the sale was complete. Professional, helpful and informative made transition from Fusio More

by Eileen46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ricketts
May 16, 2018 -

Bical Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Kristal Auto Mall Team

May 10, 2018

Excellence with service Dept. I had an issue with the A/C on my new 2018 Chevy Equinox. Anthony Squeo the service manager got involved and took care of the matter personally. Antho More

by ALROB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Squeo Svc. Manager, Michael Ricketts
May 10, 2018 -

Bical Auto Mall responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, The Kristal Auto Mall Team

May 09, 2018

Exceptional!! I have bought or leased 4+ vehicles with Kristal. Each time I and my wife visit we feel like part of Chevrolet's family. The staff are welcoming and p More

by james/pammaynor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Manisonet, Greg Hampton, Valerie Simmons
May 10, 2018 -

Bical Auto Mall responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Kristal Auto Mall Team

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