Bical Auto Mall - Service Center

Excellent Service I want to take a moment and express my gratitude for the great care I received when I recently went to Bical auto Service. The whole experience was as I want to take a moment and express my gratitude for the great care I received when I recently went to Bical auto Service. The whole experience was as pleasant as an experience like this could be thanks to "Alicia Carson" my service advisor and "Frank" the technician who is knowledgeable servicing my Buick Encore. . I often feel that your customer service is the best! I’ll be sure to think of you first for any future repair and service needs. Thanks again, William Delvalle More

The customer service and staffing needs major improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, a improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, and didn't seem to have an interest in my concerns. I wasn't even greeted upon entering and it was my first time there. I had my car towed there because of proximity. I needed help on how to go about getting it fixed because it wasn't starting up. At first, they declined me because I didn't have an appointment. How can I schedule an appointment for a xxxx emergency? Then, the sales rep Alicia spoke to the manager to see if he can fit me in. They told me my car wouldn't be seen until after New Years (brought it in on December 27th). I had to quickly make a decision on whether I wanted the service done or not. Alicia told me if I decided not to have the service done, I would have to quickly call other dealerships to see if they would take my car in. Unbelievable! She also told me I would have to call for another tow truck to get it before Toys R Us tow my vehicle. The staffing needs to be fired, one of the employees (possibly mechanic) stole my brand new spare tire in my trunk and replaced it with an old used tired. I noticed after I left the auto mall and opened my trunk. My trunk wasn't how I left it, I knew someone was in it because there was oil residue left behind. Also, my trunk was more organized than how I originally left it. There shouldn't have been anyone in my trunk because my car was just there to get the diesel gas emptied out. When I spoke to the manager about it, he took a look at my trunk along with Alicia and quickly dismissed me. He brushed me off, and made it seem as if I was lying. Then, after arguing with him, he told me to call the cops, make a report, have them investigate, do fingerprints and started walking off. I was so frustrated! He wasn't even trying to help me! I've never experienced anything like this before! This was my worst experience ever with an dealership. Thanks to this dealership, I now know I have to take before and after pictures of my car before I leave. There's a reason why the ratings are so low, Bical Auto Mall is untrustworthy! DO NOT WASTE YOUR MONEY HERE! More

VERY DISSATIFIED WITH SERVICE DEPT I CAME IN TO HAVE A TIRE WARRANTEED. SERVICE WRITER ELICIA MADE ME WAIT FOR AN HOUR TO LOG THE ENTRY WITH THE WARRANTY COMPANY, AND THE TOLD ME SHE W I CAME IN TO HAVE A TIRE WARRANTEED. SERVICE WRITER ELICIA MADE ME WAIT FOR AN HOUR TO LOG THE ENTRY WITH THE WARRANTY COMPANY, AND THE TOLD ME SHE WOULD CONTACT ME WHEN THE REPLACEMENT TIRE CAME IN. I SET UP AN APPOINTMENT AT 8AM TO HAVE THE TIRE REPLACED. AT 930, ELICIA TOLD ME THE TIRE SENSOR WAS DEFECTIVE AND HAD TO BE REPLACED. IT WAS WORKING PROPERLY WHEN I BROUGHT THE CAR IN. AT 1030 SHE TOLD ME THE CAR WAS DONE. I CHECKED THE CAR AND FOUND THE WRONG TIRE WAS REPLACED, BROUGHT THE CAR BACK AND TOLD THEM TO PUT BACK THE THE CHANGED TIRE (RIGHT FRONT) AND REPLACE THE LEFT FRONT TIRE. AS I DROVE THE CAR HOME, THE LEFT FRONT TIRE WAS LOSING AIR. IT WAS A BAD TIRE VALVE, AND BICAL WOULD REPLACE SAME FOR $18. I TOOK THE CAR TO A LOCAL TIRE SHOP, HAD THE VALVE REPLACED UNDER WARRANTY AND I HAD THE OIRGINAL TIRE PUT BACK ON THE RIGHT FRONT. I WILL NOT USE THIS DEALER AGAIN. More

Went I for inspection left with a 2020 new car. Charlie Albanese walked me thru the lease process with minimum effort. It was a pleasure Albanese walked me thru the lease process with minimum effort. It was a pleasure More

Mr Albanase a very professional salesperson. Had a very bad experience with a Chevy Trax from but it was all better , I was put into a Buick encore that good so far. thanks to Mr. Charlie Albanes Had a very bad experience with a Chevy Trax from but it was all better , I was put into a Buick encore that good so far. thanks to Mr. Charlie Albanese More

Leasing a 2019 caddy Great, everyone is very knowledgeable about the vehicle and courteous. I have called a few time needing assistance with programming the DIC and every Great, everyone is very knowledgeable about the vehicle and courteous. I have called a few time needing assistance with programming the DIC and everyone was very helpful The waiting area is clean and comfortable More

do not recommend Poorly explained financing. Refused to breakdown the GN financing charges or even tell me the loan rate until after I purchased, which is totally ridi Poorly explained financing. Refused to breakdown the GN financing charges or even tell me the loan rate until after I purchased, which is totally ridiculous. The paint on the door is already chipping. More

Here 3 hours & no one worked on my car ye . So I set up a 9:30 appointment... here it is 12:45 and nobody started workn on my car as of yet .. this is just ridiculous. .. no one never called to So I set up a 9:30 appointment... here it is 12:45 and nobody started workn on my car as of yet .. this is just ridiculous. .. no one never called to tell me this .. this is poor customer service at it's best. Why set an appointment for a certain t ..I'm time then dont see me till afte 1 .. my last time coming here .. More

Charlie for sales for Warren I came in for service with engine light on and traction indicator on first my 2012 Cruze and left with a 2018 Cruze. Charlie senior has been selling I came in for service with engine light on and traction indicator on first my 2012 Cruze and left with a 2018 Cruze. Charlie senior has been selling me cars since I was about 20 years old. Always working great deals for me. Service has always been second to none. More

Love Love Love I Love this place, the staff is amazing and the level of Hospitality is supurb. Thank You again Andrei & Matthew for you assistance!!! 👍🏽 Love my ne I Love this place, the staff is amazing and the level of Hospitality is supurb. Thank You again Andrei & Matthew for you assistance!!! 👍🏽 Love my new Car More