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Big Star Cadillac
Friendswood, TX
3,510 Reviews
We Hear You. At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles. Expect UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,510 reviews
February 23, 2026
Helpful, Friendly & Professional Understanding, reliable when communicating the problems my vehicle had. Overall good atmosphere when communicating the problems my vehicle had. Overall good atmosphere More
by brianalvarez288
Verified Customer
February 22, 2026
My Escalade has had 3 recalls so far. It broke down in the freeway and had to have it towed to your shop and it took 3 months to get it back. It broke down in the freeway and had to have it towed to your shop and it took 3 months to get it back. More
by l.yanez
February 22, 2026
Always get great service at Big Star Cadillac. They always go above and beyond for their customers. They always go above and beyond for their customers. More
by futuregigi
Employees Worked With
February 21, 2026
Upon being greeted when first arriving, customer service was exceptional. I addressed my issues, Bobby looked up the parts needed as well as my warranty and everything was handled quickly and without any is was exceptional. I addressed my issues, Bobby looked up the parts needed as well as my warranty and everything was handled quickly and without any issues. Big Star Cadillac has always been my first go-to for purchases and service. More
by sarasimmons2002
February 20, 2026
They always come to the rescue and very nice and professional to work with I will most definitely come back again and refer all my family and friends professional to work with I will most definitely come back again and refer all my family and friends More
by DEXTERWALLEY
Employees Worked With
Amy G
February 20, 2026
It was the quickest, most enjoyable experience I've had I would definitely come back based solely on my experience and how it was to the point without a bunch of hidden add-ons, etc. would definitely come back based solely on my experience and how it was to the point without a bunch of hidden add-ons, etc. More
by weston.voss
Employees Worked With
Lori and Edwardo
February 19, 2026
Cristian Mascorro our Salesperson went above and beyond to make this deal happen. If you are looking for the quality Cadillac service team go to Big Star Cadillac. I look forward to working with their se to make this deal happen. If you are looking for the quality Cadillac service team go to Big Star Cadillac. I look forward to working with their service department in the future; however, I am beyond impressed with their Sales team already! More
by ms.kell2017
February 19, 2026
Excellent service. Isaiah went above and beyond in making sure that I was well taken care of. He provided great customer service. Isaiah went above and beyond in making sure that I was well taken care of. He provided great customer service. More
by johannasmith0530
February 18, 2026
Great job as always. Appreciate the service and care we receive here. Keep it up. Appreciate the service and care we receive here. Keep it up. More
by joel1
Employees Worked With
February 18, 2026
We had a great experience other than being surprised by the Big Star Package which added $5,995 on top of the advertised sales price of the vehicle. Jason was a great salesman and Casandra was super helpf the Big Star Package which added $5,995 on top of the advertised sales price of the vehicle. Jason was a great salesman and Casandra was super helpful setting everything up and educating me on the features of the vehicle. More
by JWILLIAMSON12
