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Big Star Cadillac

Friendswood, TX

4.8
3,054 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas. Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door. Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area. We're Committed to Providing an Exceptional Customer Service Experience So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better. Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,054 reviews

November 24, 2023

Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service More

by RANFARIAS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wiem Head
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ainsley Roark
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBritney zzNorman, zzKarah zzGonzales
Nov 28, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 24, 2023

The service was very prompt. I got everything I needed done quickly with no issues. More

by ERICA3168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Nov 28, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 20, 2023

Bobby Miller has been my service provider for many years. Everything is always on time and on point. He is very attentive to my cars needs. With that said my car stays in perfect operating condition! More

by Colette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Big Star Cadillac responded

Thank you, Colette! We are delighted that our team was able to provide an exceptiona experience for you. Please send me a note on how we can earn 5-Star review on your next visit. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

November 20, 2023

Felt like the salesman that I delt with wasnt trying yo get one over on me he made sure I got what I was looking for More

by TWIGSMASONRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzPhillip zzConnor, zzJeff zzDial
Nov 20, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 20, 2023

Bobby Miller is very professional and knowledgeable in his job and has always been helpful with my questions about the car details. More

by JULIEDIPPEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptiona experience for you. Please send me a note on how we can earn 5-Star review on your next visit. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

November 19, 2023

The manager was extremely rude as well as the financial manager. He told my friend if she was not buying car she should keep her mouth shut. More

by cdricketson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith Mujica
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Sonnier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzFrederick zzMcGrew
Nov 21, 2023 -

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us. Please reach out to me directly with your best contact information so that I may gather some details e so that I may address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

Nov 22, 2023 -

cdricketson responded

I already emailed you and never heard back.

November 17, 2023

Big Star Cadillac made our shopping experience the best that we’ve ever had. Courteous, professional, and pleasant to work with. More

by jwdyer1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iriam Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Mascorro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 17, 2023

Enjoyable experience with everyone involved. Easily got I'm and out, from trade in to final purchase. From salesman to finance department, a fantastic place overall. More

by fjiminezjr66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzPhillip zzConnor, zzSteve zzSons
Nov 20, 2023 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 17, 2023

Mark was great I would buy again for him he made sure I was taking care of More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzAngelika zzFelix
Nov 17, 2023 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 16, 2023

As going into car dealers, I usually try to be prepared with knowing how much I want to pay however Casie Shores made the process really easy. I would say she is amazing person to help find the best deal f More

by king_anthonio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casie Shores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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