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Big Star Cadillac
Friendswood, TX
3,054 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,054 reviews
November 16, 2023
I have called repeatedly about an issue. I’ve had with my car over the last several months. When I first came in, it was to troubleshoot a transmission code. I was told that my vehicle neede I’ve had with my car over the last several months. When I first came in, it was to troubleshoot a transmission code. I was told that my vehicle needed a part (but was covered under warranty) and that currently those parts were on back order. That was months ago and every time I try to call to check on it. I am told that I have to wait for, whoever is handling my account or the manager to call me back. Currently, no one has called me back. In the mornings, when I go to start my car and shift into drive, the car revs and revs, and takes several moments to shift gears. When will this be resolved? More
by CALHOUN.JULIE4
Verified CustomerEmployees Worked With
zzKarah zzGonzales
November 16, 2023
Exemplary customer service I will definitely be returning and recommending my extended family/ friends. Casie really went out of her way to help us out. Thank you Casie!!! We will be back soon! and recommending my extended family/ friends. Casie really went out of her way to help us out. Thank you Casie!!! We will be back soon! More
by Alejandro007
Employees Worked With
Other Employees :
zzSteve zzSons, zzRaven zzRasberry
November 15, 2023
Casie was beyond helpful. She was great at explaining everything, and answering all of our questions. I am very impressed with her knowledge and customer service. 5 stars!!! She was great at explaining everything, and answering all of our questions. I am very impressed with her knowledge and customer service. 5 stars!!! More
by Leahriggs
Employees Worked With
November 15, 2023
Casie was a very knowledgeable representative that was empathetic to my needs and wants and helpful in helping me with great service and support. empathetic to my needs and wants and helpful in helping me with great service and support. More
by Grahamjacqueline2014
November 15, 2023
Great dealership. Casie is so professional and caring. She goes the extra mile in all respects. Casie is so professional and caring. She goes the extra mile in all respects. More
by Debra Shores
Employees Worked With
November 15, 2023
Casie Shores went above and beyond to get our chipping paint repainted and Cadillac paid for half paint repainted and Cadillac paid for half More
by Kim Domingue
November 14, 2023
I worked with Jose to trade in a truck and he was great to work. It was a no pressure sales environment. I have bought many vehicles and this was one of the better experiences I have had. The entire staff to work. It was a no pressure sales environment. I have bought many vehicles and this was one of the better experiences I have had. The entire staff from being greeted when you walk in all the way through finance was a pleasure to work with. Compared to other dealers in the Clear Lake area this is one I would go back to and recommend to others. The customer service from the staff at Big Star compared to my last experience buying a different vehicle at a Ford dealership in Texas City has me thinking to start shopping at a Big Star dealership first in the future More
by tlesak
Employees Worked With
November 14, 2023
Very satisfied with the great customer service of the whole service departmebt. Was in and out quickly. whole service departmebt. Was in and out quickly. More
by gonzalezx1972
November 13, 2023
Showcasing sleek models, knowledgeable staff, and a welcoming ambiance for a memorable car-buying experience! welcoming ambiance for a memorable car-buying experience! More
by ytnalex
November 13, 2023
I highly recommend Big Star Cadillac for your next purchase. Great experience al the way around. go see Philip Connor. He was excellent to work with. purchase. Great experience al the way around. go see Philip Connor. He was excellent to work with. More
by JORDANPINCU
Employees Worked With
zzPhillip zzConnor
