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Big Star Cadillac
Friendswood, TX
3,472 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Cadillac in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Big Star Cadillac is here to serve all of your vehicle needs. We have the most professional and experienced staff to help you with your next new Cadillac or Certified Pre-owned purchase or lease. Big Star Cadillac, offers exclsuive Cadillac To Your Door service througout the Houston Area and beyond. Let one of our sales valets bring a Cadillac test-drive to your door.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletic events, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Houston Cadillac dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Cadillac service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Cadillac in Friendswood, TX Serving Houston Drivers
So, whether you want to buy a new Cadillac SUV near Texas City or need help with auto service, Big Star Cadillac is the dealership to work with. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 3,472 reviews
December 18, 2025
Good customer service very organized and clean you don’t have to wait along time for services have to wait along time for services More
by Blackgirl3670
Verified CustomerEmployees Worked With
December 18, 2025
Had a great experience working with Mark Mauricio at Big Star Cadillac. He was easy to talk to, helpful, and made everything feel straightforward with no pressure. Definitely recommend reaching out to him i Star Cadillac. He was easy to talk to, helpful, and made everything feel straightforward with no pressure. Definitely recommend reaching out to him if you’re in the market. More
by Arianna
Employees Worked With
December 17, 2025
Mark Mauricio at Big Star Cadillac was a pleasure to work with. He was professional, responsive, and transparent throughout the process, which made the experience smooth and stress-free. I truly appreciated with. He was professional, responsive, and transparent throughout the process, which made the experience smooth and stress-free. I truly appreciated his support and would highly recommend him. More
by jackyhdz0517
Employees Worked With
December 17, 2025
Brought in my vehicle for a warranty concern and it was resolved the next day resolved the next day More
by JREZ797
December 16, 2025
The dealership is Great! !! I'm always able to get a timely appointment and when needed, my requests for a loaner are fulfilled. Ainsley is a great service advisor. She always !! I'm always able to get a timely appointment and when needed, my requests for a loaner are fulfilled. Ainsley is a great service advisor. She always keeps me informed and is welcoming whenever I arrive to the dealership. More
by cmorris10210
December 16, 2025
Very knowledgeable and informative. Accommodating and no pressure sales team. Easy process from beginning to end Accommodating and no pressure sales team. Easy process from beginning to end More
by MCROFCHECK
Employees Worked With
December 16, 2025
I was immediately taken with the professionalism, the warmth, kindness, and service I received at Big Star Cadillac Dealership. warmth, kindness, and service I received at Big Star Cadillac Dealership. More
by g.hays
Employees Worked With
December 15, 2025
Smooth, good communication, quick turnaround and professional. I am satisfied with the service provided. Will be using Big Star again. professional. I am satisfied with the service provided. Will be using Big Star again. More
by rl3832000
December 14, 2025
Dealership is nice. Friendly people. Sometimes things can take a while to get done but overall nice place to do business Friendly people. Sometimes things can take a while to get done but overall nice place to do business More
by Awcmgr
December 14, 2025
very displeases with the service received on 12/13/25. saw a 2016 red Cadillac SRX online 12/10/25, so placed a call to the dealership (my father did and spoke with someone by the name of Kayla who stated saw a 2016 red Cadillac SRX online 12/10/25, so placed a call to the dealership (my father did and spoke with someone by the name of Kayla who stated the car was available, so we immediately started working with our credit union and scheduled apt for 12/13/25 was approved to purchase the vehicle which would have been a gift for my mother for her retirement/Xmas gift. I wanted to make sure to do my own homework I also sent in a message asking was the vehicle available. received a call from Kayla on 12/11/25 @12:01, confirmed and stated the car was still available and she would see us on Saturday. Arrived and was told Kayla has assigned my dad and I to someone else that would take care of us. (Aiman) not sure of how to spell his name. However, the gentlemen was very nice and pulled the vehicle around and my dad and myself and the salesman test drove the vehicle and now paperwork time. The salesman asked for proof of insurance and my dad TDL, and started to get more information and stopped and stated why is this vehicle saying its sold and I have the keys in my hand? The salesman left the room and finally returned 20 mints later and informed us the vehicle was sold 3 days ago, and he wasn't sure why we were told it was still available. My family has purchased many vehicles and this by far was one of the worst experiences ever. Not too mentioned my parents own an older escalade so were not new to the Cadillac family but definitely a disappointment to say the least. Not one manager came out to speak with us apologize or even offer to make a deal or make this experience better for us just let us walk right out the door. I could not believe the treatment of this dealership, and no one did their homework to make sure the vehicle was available for purchase. My dad called back to speak with Kayla and of course she was unavailable, probably because lunch was more important (olive garden) delivery and God forbid customer phone call interrupt lunch. The disappointment of not making sure the car was available for purchase was one thing but it really set the standard not one manager walked over to apologize after we drove from fort bend to purchase not to look or window shop, we were there to buy. Saying nothing speaks volumes Big Star has the entire 45 South in a choke hold but bad customer service or no customer service, we were served NOTHING!!!!!!!!!!!!!!!!!!!!!! COMPLETE WASTE OF TIME TAKING OFF OF WORK FOR A SET APPT JUST TO LEAVE EMPTY HANDED. THANKS, ALOT More
by Cwebb7448
