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1,270 Reviews of Big Star Cadillac - Service Center
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September 03, 2023
This is the best dealership I have ever dealt with and I will continue to go here and tell other people to will continue to go here and tell other people to More
by DVJCADILLAC
Verified Customer
September 03, 2023
I cannot appreciate them enough for ensuring my family and I had a program vehicle to use at our disposal. While they troubleshooted and made repairs to our CT5. Brian with the concierge team was very hel and I had a program vehicle to use at our disposal. While they troubleshooted and made repairs to our CT5. Brian with the concierge team was very helpful and communicated the conditions of the program vehicle. My apologies, but I don’t recall the name of the nice Hispanic lady that brought our car back to my house. She was very nice. More
by firstsolo380
September 03, 2023
Will always return, always take care of. My vehicle concerns are always address, and when explained I don't feel as if I'm being spoken over. When I leave I'm confident I have a full underst My vehicle concerns are always address, and when explained I don't feel as if I'm being spoken over. When I leave I'm confident I have a full understanding of my vehicles service. More
by LADY3BGLOVER
Employees Worked With
September 03, 2023
Dealership is fine, service area needs additional training to improve customer service interactions and timing training to improve customer service interactions and timing More
by sdyo2
September 02, 2023
I didn’t have my cars serviced there nor would I. You talk all about how y’all love your customers are how good ur service department is yet treat them like crap when they need your service. Horrible You talk all about how y’all love your customers are how good ur service department is yet treat them like crap when they need your service. Horrible service manage too More
by TERRYCECE82
Employees Worked With
Service manager
September 02, 2023
Service and Sales is wonderful. However today called about complimentary cap emblem sign CADILLAC FOR MY WIFE AND I . I TOLD TO CHECK IN FRONT SALES . ANSWERING LADY TODAY SARCASTIC However today called about complimentary cap emblem sign CADILLAC FOR MY WIFE AND I . I TOLD TO CHECK IN FRONT SALES . ANSWERING LADY TODAY SARCASTIC RUDE HOBBY AND KELLY JEFF WHOLE TEAM . YOU GUYS ROCK . LOVE MY CT4 AND CTS I GOT FROM KELLY. COOL GUY . I TRULY EXPLAINED TO HER MY DIRECTION CHECK With SALES . I'M COOL WITH BIG STAR REGARDLESS . More
by jobemarvin1959
Employees Worked With
Other Employees :
zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
September 02, 2023
Great Customer service. Jason Dial is an amazing Service Representative. He make sure that he communicates with you from the start of your services until the vehicle is Jason Dial is an amazing Service Representative. He make sure that he communicates with you from the start of your services until the vehicle is delivered back to you. More
by BERNADETTE.SELLERS
Employees Worked With
Other Employees :
Brian S. Melvin and The Porter, I think his name is Chad, zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
September 02, 2023
I have had a great experience with the service department at big star Cadillac here at big star Cadillac here More
by DNEWK79
Employees Worked With
Other Employees :
zzBritney zzNorman, zzJason zzWilson, zzJeff zzDial, zzKarah zzGonzales
