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This rating includes all service center reviews, with more weight given to recent reviews.
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1,236 Reviews of Big Star Cadillac - Service Center
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December 09, 2024
Friendly, nice, quick and great service. Thank you for your hard work and dedication. It was appreciated. Thank you for your hard work and dedication. It was appreciated. More
by yolandanimmerwilliams
Verified Customer
December 09, 2024
Ainsley is great but I am disappointed in the dealership allowing this to go on as long as it has. Y’all have had my car for the better part of 2 years and I am not comfortable driving with my family in the allowing this to go on as long as it has. Y’all have had my car for the better part of 2 years and I am not comfortable driving with my family in the car. More
by EE619V
December 08, 2024
Quick and thorough service with excellent communication. Ainsley exceeded my expectations and I appreciate the attention to detail. Having my vehicle washed while service is an unexpected perk. Ainsley exceeded my expectations and I appreciate the attention to detail. Having my vehicle washed while service is an unexpected perk. More
by shannonr.ccp
December 07, 2024
This is was my 1st time going to Big Star. Overall great experience! I will definitely be back! Overall great experience! I will definitely be back! More
by tdgco2004
Employees Worked With
December 07, 2024
Excellent communication during my visit . He kept me posted about the status of my vehicle. He kept me posted about the status of my vehicle. More
by LPOATS
Employees Worked With
December 06, 2024
Ainsley is friendly and provides all the information regarding my recent service or future service my vehicle will need. No surprises, thank you Ainsley!! regarding my recent service or future service my vehicle will need. No surprises, thank you Ainsley!! More
by nancy_77093
December 06, 2024
Clean and friendly staff. Love the new look of the dealership . I got the service one would expect Love the new look of the dealership . I got the service one would expect More
by MARSDEN.PAMELA
Employees Worked With
December 06, 2024
Lee is always so professional and helpful and always communicates on the status of my vehicle. communicates on the status of my vehicle. More
by cdwood
Employees Worked With
December 06, 2024
Glad to have new construction finished. Neat and clean environment. Could be better at counter management. I had to wait a while for my assigned advisor, while others were free. Neat and clean environment. Could be better at counter management. I had to wait a while for my assigned advisor, while others were free. More
by Teri
Employees Worked With
December 04, 2024
This was the shortest wait ever for my car to be serviced. The car is still showing me I need to change the oil and filter. Think the warnings were erased when work done previously! It's okay. I serviced. The car is still showing me I need to change the oil and filter. Think the warnings were erased when work done previously! It's okay. I can do that myself. Everyone always very pleasant at Big Star Cadillac. More
by CMSTELLER
