Big Star Cadillac - Service Center

Bobby Miller is the best service manager. He is the reason I have bought 7 Cadillacs! I have 2 son in laws in car business and Bobby Miller is the main reason I buy Cadillac! reason I have bought 7 Cadillacs! I have 2 son in laws in car business and Bobby Miller is the main reason I buy Cadillac! More

He was very professional, not pushy at all and extremely patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend. patient with my needs and questions. He found me the perfect vehicle and provide excellent service. Highly recommend. More

Keith makes sure all our needs are taken care of. I appreciate him and him going above and beyond for us. It’s always a pleasure to deal with when we visit the dealership. He makes the difference. appreciate him and him going above and beyond for us. It’s always a pleasure to deal with when we visit the dealership. He makes the difference. More

service department I would like to give a special shout out to Jeff Dial, my service advisor at Ron Carter Cadillac in Friendswood. He was a pleasure to deal with. Too I would like to give a special shout out to Jeff Dial, my service advisor at Ron Carter Cadillac in Friendswood. He was a pleasure to deal with. Took my car in for oil change. He called next day to let me know he was gonna check for oil leaks and assign a technician to it. My car was is shop from Friday thru Wednesday and Jeff called daily with an update. If i missed his call, he always answered when I called back (no voicemail). I've never had a service advisor be so attentive. I bought my car at Ron Carter and have had all maintenance done there and have not had any issues with service department. It can be an inconvenience to be without your car but Jeff made it much more enjoyable. Thanks Jeff! Mona Kurthy More

Everyone very professional and helpful Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican also very helpful. More

Sales and service. Excellent sales and service. I leased 3 and purchased 1.....With 1 of the best salesperson ever...Amie Gulli is an Asset to your company... Thank Excellent sales and service. I leased 3 and purchased 1.....With 1 of the best salesperson ever...Amie Gulli is an Asset to your company... Thank You ....As a Famous American,once said.... I shall return..,, More

No service at service dept. Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm done with this dealership. More

Poor Service update ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely co ***UPDATE** I was contacted by the service manager who was very apologetic, even gave me his personal cell phone for contact. He appeared genuinely concerned about what happen and wanted all the details. Asked that I contact him if I was even in the area for service again. I am from out of town and had a problem with my brakes so decided to take my Escalade to the dealer. I am an insurance adjuster from out of state, here trying to help get everybody with damage inspected so they can get their claim settled and repairs made quickly. I have appointments daily so getting my car fixed quickly is important. I walked in to the service department around 8:30am and was promptly greeted. I explained to the gentleman that I needed to get some service done to my vehicle. The service adviser asked me what name the appointment was in. I told him I didn't have an appointment and explained my situation. All I got from him was a chuckle and smirk when he told me "I MIGHT can get to you in two or three days". He didn't even bother to ask what I needed done or anything else. Not even an offer to try. Pretty poor service. Sure, I am not a local person and may never be back, but you can be assured I won't be coming here should I ever be back in the area. I took my vehicle to Norman Frede Chevrolet and they took me right in. More