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825 Reviews of Big Star Hyundai - Service Center
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December 29, 2024
Very professional friendly service and willing to answer your questions great service and professional friendly your questions great service and professional friendly More
by wlewis5719@gmail.com
Verified CustomerEmployees Worked With
December 29, 2024
Really Quick service with great video updates. Lobby area very clean with great hot chocolate Lobby area very clean with great hot chocolate More
by sjackson1722
Employees Worked With
December 29, 2024
The customer service was terrible. There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answ There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answered the phone. Another family member called and got answers before I even did. I had to go to the dealership twice to ask about my car and they looked at my like I was talking nonsense. When I asked about a loaner car they stated they only did rentals and that it was a month long wait list. When I asked to talk to the manager, Stephanie stated that he was not there and that she would get a hold of another manager but never got one and left. I was told to come the following morning to speak to the manager. I got upset because it could’ve been a phone call conversation. I had to Uber 30 mins for them to tell me they could not help me. Overall, BIG STAR HYUNDAI is terrible at communicating with their clients. More
by cancholaleslie
December 29, 2024
Service advisors are not knowledgeable about electric vehicles. They kept the car for more than 7 hours for a simple software update, despite having made an advanced reservation. vehicles. They kept the car for more than 7 hours for a simple software update, despite having made an advanced reservation. More
by vladimirmartin
Employees Worked With
December 28, 2024
Our service rep kept us informed of progress and texted us one the car was ready for pickup in a timely manner. us one the car was ready for pickup in a timely manner. More
by manuelaibarra
Employees Worked With
December 26, 2024
Brian was very responsive. Technician video is very helpful going through the details. Speed on oil change was alot quicker than in the past Technician video is very helpful going through the details. Speed on oil change was alot quicker than in the past More
by Sylviamcerda
December 23, 2024
Bryan was excellent in providing everything I needed to get my vehicle inspected, he offered great customer service!!! get my vehicle inspected, he offered great customer service!!! More
by t-ivie
Employees Worked With
Other Employees :
Madison Hartung, zzBilly zzWilliams, zzNatalie zzDiosdado
December 22, 2024
Excellent experience as always at Big Star Hyundai. In and out as promised. Nice facility. In and out as promised. Nice facility. More
by PREMONT
Employees Worked With
Other Employees :
zzBilly zzWilliams, zzNatalie zzDiosdado
December 22, 2024
Great and quick service. The dealership is very modern and clean. I was able to get my service done and everything went smoothly. The dealership is very modern and clean. I was able to get my service done and everything went smoothly. More
by james.maraquin
Employees Worked With
December 22, 2024
The advisor warned it would take about 2. 5 hours for my oil change and tire rotation just with everyone getting service before the holidays. I let him know I needed to leave in 2 hours and he 5 hours for my oil change and tire rotation just with everyone getting service before the holidays. I let him know I needed to leave in 2 hours and he got me out in an hour! Always great service here! More
by jenjenatm07
Employees Worked With
