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Big Star Hyundai - Service Center

Friendswood, TX

4.3
826 Reviews
Call Service Center (281) 819-4846

826 Reviews of Big Star Hyundai - Service Center

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December 22, 2024

Excellent experience as always at Big Star Hyundai. In and out as promised. Nice facility. More

by PREMONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBilly zzWilliams, zzNatalie zzDiosdado
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Dec 23, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 19, 2024

The service department is good, but a to 6 hiur wait for an oil change and ture rotation is excessive. They need more employees to handle the volume of work. More

by lcferrell4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzBilly zzWilliams
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Dec 19, 2024 -

Big Star Hyundai responded

Thank you for your business review. Yes, we agree. That is far too long for an oil-change and tire rotation. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 19, 2024

Always very helpful. Takes care of. All my concerns quickly. Makes the service process easy. More

by Reedsherrykay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

Buena atención al cliente, cumpliendo con requerimientos del cliente un lugar que recomendaría a la gente More

by CARMENL3001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

This dealships h Points out what needs to be done on my vehicle . If it takes a long time will take you home and pick you up. More

by Carolynspeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

Bryan made sure I was out of the service center on time to make my class. It helps when the customer service is on point and listen. More

by NESSA29D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

At Big star Hyundai all the people are very professional and very attentive, they always help you, especially Juan Vásquez. More

by jesus7652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

Fast and courteous service, on time appointment. Explained very step that followed. Offered extra service of car wash, More

by rohewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

I was taken care of from the time I showed up to the time left for my routine services. More

by kyleester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 19, 2024

Bryan was a wonderful agent and kept me informed of all the findings that was detected from my visit. More

by carolknight74
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

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