Big Star Hyundai - Service Center

Great customer service easy to make appointments comfortable waiting area Snacks provided easy check out comfortable waiting area Snacks provided easy check out More

Brandon was a great sales person and the finance team was also great to deal with. also great to deal with. More

I have owned three different Santa Fe's over the years and have always had a good experience from this dealership. and have always had a good experience from this dealership. More

Nice and courteous employees. Service was competed with a report on other recommendations, which was appreciated. However, I had an appointment and waited 3.5 hours for an oil Service was competed with a report on other recommendations, which was appreciated. However, I had an appointment and waited 3.5 hours for an oil change and tire rotation. Nobody informed me they were running this far behind when I first arrived. Nor did anyone update me or inform me during the wait of the time factor. No apologies were made. More

These people were extremely cooperative in correcting a possible error. It needed just a fair discussion and examination of pictures. Unfortunately the pictures were not conclusive. However they decided to possible error. It needed just a fair discussion and examination of pictures. Unfortunately the pictures were not conclusive. However they decided to fix it in my favor. It was a win-win. More

Lobby is clean and it's convenient that they offer water and small soda for waiting. Plenty of changing stations at tables for long waits and small soda for waiting. Plenty of changing stations at tables for long waits More

Big Star service dept is very courteous and does a good job. The only complaint I have is the long wait. job. The only complaint I have is the long wait. More

Billy seems to be very honest and upsales with integrity/ honesty to the client. Very short on words but has very good customer service! He was the one that recommended me the different package options on oi honesty to the client. Very short on words but has very good customer service! He was the one that recommended me the different package options on oil change even thou the other tech end up putting it in the system. More

Service department and service management are OUTSTANDING! Kohl Young, Kaleb Chadwell, and Juan Vasquez specifically as well as the entire service staff, ie porters, and other service writers are OUTSTANDING! Kohl Young, Kaleb Chadwell, and Juan Vasquez specifically as well as the entire service staff, ie porters, and other service writers are the best I've had the pleasure of dealing with in 37 years of auto purchase and dealer service! More

Bryan was great. Service did not take very long. Was in and out quickly. Thanks! Service did not take very long. Was in and out quickly. Thanks! More