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Big Star Hyundai - Service Center

Friendswood, TX

4.3
825 Reviews

825 Reviews of Big Star Hyundai - Service Center

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February 28, 2024

The interaction was prompt and was greeted as soon as I walked in the door . They returned my vehicle the way I dropped it off. More

by graicfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Feb 29, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 27, 2024

The service department is sure to always make sure you know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable. Currently have 2 Hyunda More

by LEM29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 26, 2024

Loved my salesman Durran but not happy with service dept. Didn't check my vehicle once repair was done & noticed at home that it wasn't fixed More

by rnsince01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Durran
Feb 27, 2024 -

Big Star Hyundai responded

Thank you for taking the time to share your feedback. We're truly sorry to hear about your service experience. We understand how frustrating this must have been, and we sincerely apologize for any inconvenience. I would ask you to reach out to me directly so that we may investigate exacly what happened. Kohl Young, Service Director, kohly@bigstarhyundai.com

February 25, 2024

The car sales side of things leaves much to be desired. If I ever decide to purchase a vehicle there it will not be with Trey. The service center is awesome. Madison and Juan took great care of me. More

by ROBINSONWILLIAM152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung
Feb 27, 2024 -

Big Star Hyundai responded

Thank you for your sharing your feedback. Our priorities include providing an frictionless sales experiences for all our customers. I apologize that you feel your experience did not align with that. Please reach out to directly with your best contact information along with some details of your concern. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

February 23, 2024

Clean and Efficient, they took care of me from the moment I walked in to the Uber ride back to my house and back. 5/5! More

by tylerharris922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Feb 27, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 21, 2024

Another excellent experience at Big Star Hyundai! Michael promised expeditious service and it was delivered. I would have stayed for free car wash but was in a time crunch. Good place, they are custo More

by dyson115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 21, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 21, 2024

Bryan was great! Very patient and made the process of getting my car fixed very easy! More

by alejandra.garcia0210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Feb 22, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 21, 2024

All ways a safe place to take my car to. The wait was long but was kept updates from Kaleb More

by manene.bamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
Feb 22, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 21, 2024

Juan has made me feel that his advise is always thoughtful and considerate. I respect him. More

by norm.liebling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 18, 2024

Excellent service. Juan kept me posted via text so I was always informed. The service was performed well and the cost reasonable too. More

by gebeven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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