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Bill Jacobs BMW
Naperville, IL
3,227 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,227 reviews
March 25, 2024
Shaun was a pleasure to work with, both honest and transparent through the entire process. transparent through the entire process. More
by Adam R.
Employees Worked With
March 23, 2024
Overall a great experience with Bill Jacobs. I highly recommend Bill Jacobs and I will continue to come here for years to come. The entire staff made the car leasing experience second to none. S I highly recommend Bill Jacobs and I will continue to come here for years to come. The entire staff made the car leasing experience second to none. Shaun, Rob, and Mohammed were all great and Shaun went above and beyond throughout the entire process. Truly a top notch operation. More
by Nate L
March 22, 2024
I had to bring my Husband’s car in for service the other day. Alex Flinn made the whole experience headache free. He was very knowledgeable and courteous. I highly recommend Alex for you next service. day. Alex Flinn made the whole experience headache free. He was very knowledgeable and courteous. I highly recommend Alex for you next service. More
by Jennifer
Employees Worked With
Alex Flinn
March 21, 2024
Jeff has always been so great to work with and I trust him 100% with my car. He’s always friendly, honest and not pushy. He makes a stressful experience pleasant and the service we receive in Naperville d him 100% with my car. He’s always friendly, honest and not pushy. He makes a stressful experience pleasant and the service we receive in Naperville definitely make us lifetime BMW owners. More
by Sneese0804
Employees Worked With
Jeff service dept
March 20, 2024
Shyann was amazing to work with. She had the vehicle ready for us to test drive and the entire process went very smoothly. Shyann is very knowledgeable and was able to answer all our She had the vehicle ready for us to test drive and the entire process went very smoothly. Shyann is very knowledgeable and was able to answer all our questions and concerns! I highly recommend reaching out to Shyann if you go to Bill Jacobs! More
by ccsmith13
Employees Worked With
Shyann Jones
March 19, 2024
Mark G in sales and Jeff H in service are exceptional to deal with. Professional, personable, knowledgeable and efficient. They go above and beyond to keep me updated on all aspects of my cars status from p deal with. Professional, personable, knowledgeable and efficient. They go above and beyond to keep me updated on all aspects of my cars status from purchasing through services. More
by buckleyj27w160
Employees Worked With
March 19, 2024
Giovonna Montalvo made my experience excellent. Her responsiveness and professionalism was top notch. She made my experience worth driving an hour to get to the dealership Her responsiveness and professionalism was top notch. She made my experience worth driving an hour to get to the dealership More
by egoodes
March 18, 2024
Great dealership- we were there for way longer than necessary, but I attribute that to how busy they were on a Saturday! Would 100% recommend, but maybe try to go on a weekday if possible. necessary, but I attribute that to how busy they were on a Saturday! Would 100% recommend, but maybe try to go on a weekday if possible. More
by jpanayotov
Employees Worked With
March 16, 2024
Had a selection of the model I was interested in. Conducted the whole negotiation over text and was very smooth. Giovanna was a pleasure to work with. Definitely will be a repeat customer. Conducted the whole negotiation over text and was very smooth. Giovanna was a pleasure to work with. Definitely will be a repeat customer. More
by Litch
