Bill Utter Ford

We ordered a Ford Bronco. In a world where many dealerships are adding large "market adjustments" for vehicles, Bill Utter Ford stuck to their word and we paid MSRP. So many dealerships are taking dealerships are adding large "market adjustments" for vehicles, Bill Utter Ford stuck to their word and we paid MSRP. So many dealerships are taking advantage of people during this time of supply chain issues and shortages. It is very nice to work with honest people that keep their work. Our salesman, Dave Underwood, was great. Thanks! More

Eddie is best service writer at Bill Utter! He always takes care of our truck fleet. Takes care of your trucks like they're his own! takes care of our truck fleet. Takes care of your trucks like they're his own! More

I came in with a specific vehicle in mind and while they didn’t have it on their lot they went out of their way to locate the exact vehicle and had it in their store 2 days later. They were so helpful and n didn’t have it on their lot they went out of their way to locate the exact vehicle and had it in their store 2 days later. They were so helpful and nice the entire time making it the easiest and best experience I’ve ever had while buying a car. Casey in sales and Eddie in finance were by far the best!! I will recommend them and your dealership to anyone who is thinking of making a purchase. More

Terrible experience! First time going to Bill Utter and not good! I made an appointment the week prior. When I got there they could not find me in the system. After trying to locate my appt. 5 different not good! I made an appointment the week prior. When I got there they could not find me in the system. After trying to locate my appt. 5 different ways, they finally found it. I told Tony I needed a recall done and a rattle in the rear. He said he could do the recall in the "Quick Lane" but the rattle was going to be another 5-7 days. I told him I made an appointment for the repair. What a ridiculous business model. I left my vehicle for the recall and after two hours he called me and said they did not have the part. (That couldn't have been checked while I was there?) Very inconvenient for any customer as now I have to go through that mess again and apparently two more appointments because they cant check a rattle in the Quick Lane. When I came to pick up the vehicle (with nothing done to it) the concierge could not find the paperwork and had to talk to Tony who was with another customer. No thanks! Someone call Bill and tell him to rethink his business model. You dont lose your business overnight, you lose it one customer at a time! More

Just went to have my oil changed and any recalls addressed. Also asked for it to be washed. Upon arrival to pick up a non-washed truck, my engine light was on now. No one checked it before deliverin addressed. Also asked for it to be washed. Upon arrival to pick up a non-washed truck, my engine light was on now. No one checked it before delivering it to me. It had stay for another 3 hours for a “Regen”. More

Although work took a little longer than anticipated, work was completed below initial cost estimate. Friendly staff! was completed below initial cost estimate. Friendly staff! More

The initial phone salesman needs to listen to the customer more in terms of needs/wants/budget. But the more experienced sales team did great. customer more in terms of needs/wants/budget. But the more experienced sales team did great. More

Bill Utter has a great service department. The service was completed in a timely manner. The service team was professional and courteous. was completed in a timely manner. The service team was professional and courteous. More

Greg Hall was excellent in identifying my options, helping with the process, and keeping me informed in the repair process. Big thumbs up! helping with the process, and keeping me informed in the repair process. Big thumbs up! More

We have been customers for nearly 50 years and always been treated very very good sells and services. been treated very very good sells and services. More