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Boardwalk Ferrari

Plano, TX

Overview
Employees
Reviews
Vehicles
5.0
1,497 Reviews
Boardwalk Ferrari is committed to the Ferrari performance legacy. With a championship Ferrari Challenge team, rallies, concours shows and lifestyle events, Boardwalk provides its clients with Ferrari ownership experiences that are second to none. As a member of Boardwalk Auto Group, we cultivate a focus on top-flight performance. It's the driving force behind every nameplate we represent, every car we maintain, and every customer we have the privilege to serve. Performance. It's what we do.
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6300 International Pkwy

Plano, TX

75093

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Showing 1,497 reviews

August 22, 2022

The service team always meet or exceeds expectations, Chris truly loves his job and it shows through his advocacy. More

by TxFerrariguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2022 -

Boardwalk Ferrari responded

Thank you for taking the time to review us! We are so glad to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Boardwalk Ferrari!

August 21, 2022

Bad service and response. Will NEVER return. Better to go somewhere else. We left after service to immediately notice a damaged tire. More

by Ebird
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corstiaan Westerhuis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Alonso
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2022 -

Boardwalk Ferrari responded

So when I spoke with you, after we performed the service and had a chance to inspect the car, I let you know that we suggested front and rear brakes to be replaced on the car. These are rough numbers, but I let you know the front brakes would be $1800 and the rear brakes would be about $1300. So you confirmed the price and asked so the total for the brakes would be about $3100, and I confirmed that was correct. So after discussing the brakes, you decided that you wanted to proceed with the front brakes, as the rotors had worn into the sensors and you again had asked what the total would be, I let you know that annual service that was approved was $1800 and the front brakes were also $1800, so the total would be about $3600. You agreed to the repairs and I told you that I would have it done today. After you left, our technician let me know that he had the car on a charger the whole time and that the battery needed to be replaced as well. So I called and spoke with your husband and let him know. I told him what the price would be for a battery and he said that he would need to talk with you, as you would be upset about the price. I asked how so, since my total was what I told you, and he mentioned that you thought the total would be $3100 instead of $3600. I explained to him the same thing I did to you earlier, that the price of the service was $1800 and the brakes were the same amount, and that we had this conversation on the phone. He then asked us to not replace the battery and to jump start the car for him to leave, which we did. We take service and our commitment to excellence very seriously at Boardwalk Maserati. The tire was not damaged when we serviced your vehicle, but our sales department did alert you that the car needed new tires when you requested a trade-in appraisal. We are sorry for any miscommunication that you perceived during this process.

Aug 22, 2022 -

Ebird responded

$1800.00 for service and inspection and we left with a tire that wasn't safe to drive on. On another post it was mentioned that you told us about it which is a lie. Yes at first you said it was starting fine. Then you said it wasn't and it would need a $700.00 battery. We did go get a battery for $260.00. Such bad lies and horrible service

August 19, 2022

Great service, easy process and work was done exactly as needed and as described. Very Good experience over all. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joaquin Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2022 -

Boardwalk Ferrari responded

Thanks for sharing your Boardwalk Ferrari experience! We're so glad we could make it smooth. Until next time!

August 18, 2022

Ernesto was outstanding , he was very helpful and detailed. Even though my visit was for a very simple matter he was in no hurry and made sure i was totally satisficed. Felt like i was at the Ritz Ca More

by ottoallied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosa
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Aug 18, 2022 -

Boardwalk Ferrari responded

When we see words like this, we know we're doing things right! We're over the moon Ernesto delivered exceptional service that made you feel so valued. Drive safely, and we hope to work with you again at Boardwalk Maserati!

Aug 18, 2022 -

ottoallied responded

For sure I will be a repeat customer

Aug 18, 2022 -

Boardwalk Ferrari responded

Thank you!

August 14, 2022

Paul in the service department is the best that I have worked with regarding customer service, commutation, knowledge and attention to detail. More

by Bobcasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2022 -

Boardwalk Ferrari responded

We're thrilled you enjoy working with Paul here at Boardwalk Ferrari! Thank you very much for your supportive feedback. We hope to welcome you back down the road!

August 10, 2022

Chris in service was fantastic! Very friendly and efficient. All service was performed quickly and perfectly. This dealership overperformed! More

by Charles crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2022 -

Boardwalk Ferrari responded

Thank you for this amazing review of Boardwalk Ferrari! We're happy to hear that you appreciated Chris' assistance. See you next time.

August 08, 2022

The hospitality, level of care, passion for the product and knowledge is unmatched to any other brand representatives we’ve ever encountered. We are looking forward to our next car buying experience wi More

by Justinaraujo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Letourneau, Mindy Collins
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Aug 08, 2022 -

Boardwalk Ferrari responded

Justin, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Mindy, Reid, and the Boardwalk Ferrari team. Drive safely, and we hope to see you back!

August 07, 2022

Took my 458 in for my annual service and received excellent service as usual. Chris and the entire team were most accommodating. More

by RPChan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man that drove me to my hotel was very nice.
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Aug 08, 2022 -

Boardwalk Ferrari responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Boardwalk Ferrari team. Drive safely, and we hope to see you back!

August 02, 2022

Spot on customer service -- excellent people; professional; communicates well with owners. All service repairs/recalls are handled timely. 5 Stars! More

by JC61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2022 -

Boardwalk Ferrari responded

Thank you for taking the time to let us know about your recent experience with the Boardwalk Ferrari team. We're very pleased you had a great visit with us!

August 01, 2022

Excellent service! ! Highly recommend for proper diagnosis, repair and vehicle care. Always first class! Thank you for what you do! More

by pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Fordham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Boardwalk Ferrari responded

Pat, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Boardwalk Ferrari team. Drive safely, and we hope to see you back again down the road!

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