Bob Penkhus Volvo Mazda Volkswagen

Great Care We went in with check engine light and they corrected it without any problems. They also corrected two other important issues, one of which was a crit We went in with check engine light and they corrected it without any problems. They also corrected two other important issues, one of which was a critical safety problem. Thanks for the work! More

Wonderful experience Ok so, I purchased a brand new Mazda a few weeks ago from Bob Penkhus ( motor city ) . From the time we pulled in , to the time we left , it was a ver Ok so, I purchased a brand new Mazda a few weeks ago from Bob Penkhus ( motor city ) . From the time we pulled in , to the time we left , it was a very pleasant experience . It’s weird to use those words when shopping at a dealership for a vehicle. The first person to greet us was Kyle. I was unsure of Kyle. His friendly professional demeanor , knowledge of the cars I was looking at , all around perfection of his job, put me on edge , I thought to myself “ he was going to sweet talk me into a car I can’t afford based solely on his good looks and smooth talking” , I was scared! BUT after many South Park references and laughs I soon realized he only wanted the best for me , and we , over the hours, became friends. Now, there’s another character that came with this experience. She goes by the name of Megan . Megan is the sales manager , and she is who scared me the most . I was introduced to her after I test drove a beautiful 2019 Mazda CX-3. She came out dressed to the T, every strand of hair in place , and not a bit of make up off Fleek. As she stood before me and started talking numbers I felt 1 inch tall. I could never afford these payments, this is embarrassing, how do I tell her this is not going to work. I’m just going to have to turn around and walk away. It is encroaching on 10 PM and I am still wasting their time as they go back and forth diligently trying to get me the payments I need . AT LAST !!! Megan magically comes to me with a glorious piece of paper, this piece of paper had numbers on it I could understand. She spoke proudly and clearly with no small print in regards to what I can expect for payments, what to expect out of my contract, and where to go from there . I drove away that night in a vehicle that was made this year, I never thought I would ever be able to do this !!! Long long story short, and on a very serious note - Kyle Perry and Megan Jung we’re truly some of the most professional hard-working employees I have ever met. They worked for hours trying to get me exactly what I needed to ensure I had a safe reliable vehicle, they even took my non-safe non-reliable vehicle for an extremely fair price . I will be referring all of my friends and family to Bob Penkhus, and I know in the future I will be back! Thank you guys for the wonderful experience !! Sincerely - A, J , & R More

Great team to work with The team at Bob Penkhus was very easy to work with and made the buying experience an easy one. Joe and Megan were great to work with and I got the ca The team at Bob Penkhus was very easy to work with and made the buying experience an easy one. Joe and Megan were great to work with and I got the car I was looking for. I drove 2 hours to find the car and don't regret it at all. I recommend giving them a call. More

Great place to buy a car They were very willing to work with me and understand what I wanted and needed in a car. They listened to me. I highly recommend them. They were very willing to work with me and understand what I wanted and needed in a car. They listened to me. I highly recommend them. More

I never had such a pleasant experience at a dealership! I bought the car and I love it! Everyone was courteous, friendly and helpful. I will definitely do business again. Thank you! Highly recommend this I bought the car and I love it! Everyone was courteous, friendly and helpful. I will definitely do business again. Thank you! Highly recommend this dealership! More

Inaccurate Charges I originally set up my service online which had the price for a transmission fluid change at $318, which it still does. When I declined the more expe I originally set up my service online which had the price for a transmission fluid change at $318, which it still does. When I declined the more expensive package the service rep Dan forced an up charge of $75 on the service. Saying that the website was wrong and he’s changed the price multiple times but it never stuck. He refused to honor the original price. It came across as a dishonest business practice to pull a little bit more money out of me. It was a failure in business ethics. I’ve been servicing my vehicle there for almost 5 years and I will never bring my car there for any out of pocket expense again. Making a quick buck isn’t worth losing a repeat customer. I will continue my complaint on other digital avenues in hopes no one else gets taking advantage of by your service department. More

Outstanding knowledge and customer service Great buying experience from the first handshake to the final signature. The service department has been a great experience so far as well. Highly rec Great buying experience from the first handshake to the final signature. The service department has been a great experience so far as well. Highly recommend! More

Best car buying experience It was almost to easy to buy my 2020 Volvo XC40. I ordered it in April and was able to pick it up this week. Mike was the best sales person I have eve It was almost to easy to buy my 2020 Volvo XC40. I ordered it in April and was able to pick it up this week. Mike was the best sales person I have ever delt with. There was no pressure and he wanted to make sure I loved my car and knew how to use it. More

5 stars! Fair, friendly, knowledgable. This is the 5th Volvo from Penkhus! I have loved them all. But this one is my favorite! Thank you to my husband for spoi Fair, friendly, knowledgable. This is the 5th Volvo from Penkhus! I have loved them all. But this one is my favorite! Thank you to my husband for spoiling me! . . More

Excellent job by the employees by taking care of my tire issue right away. They even gave me a vehicle to use until my vehicle was done. job by the employees by taking care of my tire issue right away. They even gave me a vehicle to use until my vehicle was done. More