Bob Rohrman Schaumburg Kia

In 2023, Leased a 2024 kia k5 and on november 2024 took car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternato car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternator light and oil light came on and had a burning smell. Had to drive the car back very slow in traffic while car hesitating and stopping on the way because they did not have a tow truck ready. Once there and the car was checked they found out that whoever was working on my car did not put the oil cap back on securely and ALL the oil spilled everywhere under the hood so the engine did not have ANY OIL. Tried to get some kind of compensation or someone from Schaumburg Kia to rectify the damage that they caused to the car and putting my life at risk driving in busy traffic and they did NOT do anything but cleaned up the oil spill and offered 3 free oil changes on a lease that was less than 12 months before it ended. They still to this day did NOTHING to compensate or satisfy their customer for the damaged they themselves caused. That car's engine and all the components could be damaged and this was a brand new 2024 leased car that money was put down and paid for every month on time and at the time of the oil spill there was only about 5,600+ miles on the car so the car was still considered brand new. I would not trust schaumburg kia when it comes to taking care of their customers especially if they caused any damages to the car. I even had to pay for the oil changes which they should have been paying for and not after the oil spill that was caused by them. Bad business ethics and do NOT take care of their customers. More

JR took good care of us since the moment we started looking for the perfect fit. He ended up finding the perfect car for me! looking for the perfect fit. He ended up finding the perfect car for me! More

My experience with Schaumburg Kia has been nothing but problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level of incompetence and failures at this dealer. I’ll be sure to never return or recommend this dealer. I had dropped my car off overnight at the old location, was never made aware of the new location when I scheduled my appointment. I was told the car was finished. This is when the problems started. I had brought my car in for a transmission issue and some lights on. The lights were diagnosed however, I was charged an hour diagnosis for practically a code scan. This is the Third time in for the transmission issues. They said it could not be replicated; there was no offer to do a customer drive or inspect further. As this call was less then a few hours after I was told the car was checked in. The disappointment came because I have been here before with the same advisor and replicated the issue twice with different technicians on 2 separate occasions. There was nothing that could be done at that time, however the issue has gotten worse since. To add more insult to injury when I got my receipt, the mileage was the same. Leading me to believe this issue was never looked at all. Considering I paid nearly $200 for an hour of diagnosis, I’m sure this should have been looked at further. I paid and called to authorize overnight pick up. I was told it was ok and the key would be in a secure location. When I showed up to the dealer, old location, nobody was there however all the service department door were open, I looked for over 30 minutes over the entire property for my car. I even called 5 different associated number. Luckily I saw a couple employees from the Honda dealer next door who was helping me in finding out about the new location. When I had got to the new location I found my car locked, with no key in sight. I did see a finance manager locking the gates. I had asked if he could help me get my car. He said he doesn’t know there the keys are and couldn’t help me. He himself couldn’t even lock the gates because the lock was locked and he didn’t know where the key was kept. If this alone doesn’t paint the picture of the communication and management of this dealership I don’t know what does. I then called the next morning 2 times with no answer so I then called the main line to the service department. They shuttled me to the dealer and I was able to get my car. I was over 3 and 1/2 hours late to work because of this dealer’s incompetence. I’ve lost money from missed work and had to make up the lost time somehow. What a complete mess and disappointing experience. If there was any communication I would had not been late and missed my jobs expectations. I didn’t think It would be that hard for this dealer to meet theirs. More

We had the privilege of having Samad Vanmoore assist with our daughter's first car purchase. He asked very good questions and listened very well. We purchased the first vehicle he showed us and couldn't be our daughter's first car purchase. He asked very good questions and listened very well. We purchased the first vehicle he showed us and couldn't be happier. Thank you for making the car buying experience positive and smooth. More

This is by far and I mean by far the most honest ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by ,transparent and world class experience I have ever had buying a vehicle. I walked through the door and was greeted in a prompt professional manor by Dan, who introduced himself as a product specialist! Man was he ever I have bought so many vehicles in my lifetime and never did I have a better understanding of the features and benefits that the Kia had that was far above the competition. What was amazing was the positive energy, and genuine happiness that the entire staff seem to have anyone that was in close proximity of me asked if I was taken care of and even though I replied that Dan was taking care of me they asked if I would like anything to drink while Dan was getting my vehicle. After I chose the model and trim based on all the knowledge shared by Dan and massive new car inventory that Bob Rohrman has, I was introduced to the Service manger and the General Sales manager. Ricki Perez who assured me that his staff has a common core belief that even though the sign on the door and his business card says Bob Rohrman it is me and every other customer that the staff works for. And that is before the sale, during the sale and forever after the sale and assured me that if I ever felt as though that was not happing to please let him know so that he can correct the issue and continue to strive for excellence. Wow ,Wow this is the Gm. First time ever has a Gm come out to speak to a potential customer I mean I have not even bought yet. I had experiences in the past were I had a complaint about a issue and would try to get a gm or owner to respond with no luck I. would get a automated email response with no follow up call. For this to happen meant a lot to me. When the Pricing was presented it was in a professional ,honest and transparent manner that it was a easy decision to do business with Dan ,.. Mr. Perez and the world class staff at Bob Rohrman Kia. A few days later I received a call from Dan making sure i was completely satisfied and also said if i was not comfortable working the features that he would come out to me if there was anything I was not sure on how to work on my new vehicle. Will forever be a customer of this organization and the professional caring culture that it has Thank you for everything !!!!! More