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Schaumburg Kia - Service Center

Schaumburg, IL

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1,718 Reviews

1,718 Reviews of Schaumburg Kia - Service Center

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January 10, 2023

Everything went very well with my most recent visit. Everyone was very friendly and courteous. I was kept informed when my car would be ready. Mark Robles was great. More

by DSTEALER1762
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MarK Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Bob Rohrman Schaumburg Kia responded

This is what we love to hear! We're thrilled Mark and the rest of the Bob Rohrman Schaumburg Kia team welcomed you with kindness and thorough communication. Safe travels, and we'll see you next time!

January 10, 2023

This dealership is amazing. I took my vehicle there for service. Fil Principato is the man to see. He took his time to explain all the work that was going to be done, how long i More

by Cmkindell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fil Principato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Bob Rohrman Schaumburg Kia responded

Thanks for this great review of Bob Rohrman Schaumburg Kia! Fil and the team appreciate your feedback. We are glad to have you as a customer! Please let us know if there is anything else we can do for you down the road.

January 07, 2023

The staff was very helpful and Christian was very nice. Fast turnaround and even cleaned the car. More

by BEAMR66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Christian and our team, and we look forward to working with you again.

January 07, 2023

I can't believe that my problem with the blower motor should cost me $6,541.86!!! This is a Kia issue if this is real. The car has only 50,678 miles on it. The problem is tied to a ground issue. I More

by WALTERDW720
Recommend Dealer
No
Employees Worked With
Christian Medina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Bob Rohrman Schaumburg Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 07, 2023

Excellent and fast customer service, will continue to come back and recommend other people to use this service. More

by WHITTLERTIMOTHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fil Principato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Schaumburg Kia.

January 06, 2023

Service department is friendly, helpful and knowledgeable. They do a great job and we come there for all warranty work. However, the cost of routine maintenance is too high. More

by JSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fil Principato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for the review of our team here at Bob Rohrman Schaumburg Kia. We appreciate the review and feedback and will be sure to share it with our team. We hope to see you again in the future!

January 05, 2023

Outdated building. Friendly service reps. Had to wait 10 minutes for the cashier. Walked to the showroom and lots of sales rep and nobody greeted me. More

by akhad13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

January 05, 2023

I brought my car there 4 times and my car not fix . I have gas fumes coming from my tail pipes .They said that the way it suppose to be . I'm would really like for a manager to call me . I have a 2018 k More

by TERRYONSHORTER12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac Hidder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : It's another man that slim built that told me bout my car
Jan 09, 2023 -

Bob Rohrman Schaumburg Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 05, 2023

friendly staff good service fast service only did what ii wanted to get done they checked everything More

by ddason03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Basurto
Jan 06, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for reviewing Bob Rohrman Schaumburg Kia! It was so kind of you to share your experience!

January 03, 2023

Working with what appeared to be minimal staff they were able to accommodate my needs, and fix the problem immediately. Great job service staff. More

by TOMFIEDLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t see/recall his name. Younger guy was there on Dec 30? I woke with Bill in sales as well as he was my salesman.
Jan 03, 2023 -

Bob Rohrman Schaumburg Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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