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Bommarito Ford - Service Center

2.6

24 Lifetime Service Reviews

675 Dunn Rd, Hazelwood, Missouri 63042

24 Reviews of Bommarito Ford - Service Center

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September 17, 2018

"Great"

- Randy62

I had a great experience with Bommaritto Ford.my second truck I bought from them.I had a problem with the tires . They replaced all four tires to correct the problem.

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Recommend Dealer
Yes
Employees Worked With
Zach Taylor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 15, 2018

"Lied about repair- did not replace defective rear window "

- F-150

Had a 2016 f150. Rear window was to be replaced due to defrost not working, left truck with them for al.ost 7 days. Paper work says work was completed, and window was replaced. First time defrost kicked on a couple days later truck caught fire, destroying truck. This happened in January.spoke with engineer at UIS-USA which was hired as outside source by my insurance co. He stated Bommarito LIED and did not replace the rear window, instead had C&W Glass try and replace "bad strips of defrost wire" and re do connections, well obviously this failed due to the fire. When Bommarito, the Ford rep and C$W glass met with the engineer from UIS the ford rep said the back glass had not been replaced, he was able to tell by the etching in the glass. Bommarito could have killed myself and my family by trying to screw Ford and me over and lying on the paper work for warranty repairs that where not made.

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Recommend Dealer
No
Employees Worked With
Other Employees : John Danner
May 31, 2018

"Best place to purchase new and used "

- Rawdogman69

Chuck Kilgore was very helpful, he made my buying experience so hassle free and painless. I wouldn’t go anywhere else. Very recommended to everyone to visit him!

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Recommend Dealer
Yes
Employees Worked With
Chuck Kilgore
April 10, 2018

"Taxes on vehicle "

- Kelkel69

Thanks Gordon for all your help today so appreciated..😊 Fast and friendly service and very quick response..thanks for the rest of the team who helped look into it..

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Recommend Dealer
Yes
Employees Worked With
Gordon Kinder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 15, 2018

"After recall, air bag light is now on"

- driverandre

I made an appointment for my 06 Ranger earlier this month to get the air bag recalls done. I dropped my truck off before 0900 Wed. morning, Feb. 14 and was assured that it would be done by the end of the day. I called around 1530 that afternoon and was told that it would be ready this morning, Feb. 15. When I did not get a phone call by 1300 Thursday afternoon, I called and was told that I would get a return call within minutes. When I left to go back to work at 1415, I had gotten no call. When I got off the clock after 1600 from my bus route, there was a message on the home phone that it was done. Around 1630, I was at Bomm. Ford to get my key back as I left it there and would come back later this evening when my wife dropped me off on her way to work at 2045. After starting it up and driving off the Ford lot, the air bag light is now on as opposed to before when it was not on before recall work was performed! I will be back tomorrow morning to drop it off again and more than likely, get a loaner car since my HSD bus route has a half day tomorrow! I was being generous when I gave you all 1 star!

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Recommend Dealer
No
Employees Worked With
Donnie Robinson
Feb 28, 2018 -

Bommarito Ford responded

Hello, Thank you for taking the time to reach out to us about your service experience. We are very sorry to hear that your repair took longer than expected and that your issue was not resolved. Our service staff works hard to provide customers with efficient, quality repairs that they can trust. We encourage you to reach out directly to our service manager, Mike Fraser, at 314-895-0600. Thank you for your patience and we look forward to the opportunity to make this right for you.

Feb 28, 2018 -

driverandre responded

And just how do you plan to make this right? Give me my money back, no since I paid nothing ! How do you compensate for virtually total failure over 3 days? How much was my time worth that was wasted? Mr. Bommarito would have been ashamed for having his name on the building during those 3 days! Things like this are the reasons that I avoid dealer service but recalls give me little option other than which dealer to take it to. Next time, as much as I hate to say it, I will take my truck to Cerame, it's closer anyway!

January 31, 2018

"FIRE caused by improper repair of rear defrost by Bommarito."

- F-150

Had rear window replaced in truck due to defrost not working. This was covered under warranty. Truck was in shop for almost a week and a half. First time my defrost was used a day later the truck caught on fire in the same area connections were made to replace defrost. Was determined fire was caused by incorrect installation of the wiring when rear window was replaced. This ultimately totaled my truck resulting in quite a loss of money overall besides my truck, very disappointing.

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Recommend Dealer
No
Employees Worked With
Not sure
Feb 14, 2018 -

Bommarito Ford responded

Hello, Thank you for taking the time to leave a review of your service experience. We are extremely sorry to hear about the difficulties you had with your truck. Our service staff works tirelessly to ensure all repairs are done correctly and efficiently. We take feedback like this seriously and encourage you to reach out directly to our service manager, Mike Fraser, at 314-895-0600 so we can better assist you.

December 31, 2017

"QUALITY OF WORK HORRIBLE."

- F-150

Took my truck in for another oil change, have had issues in the past with quality of clean up after oil change, leaving the skid plate on and full of oil which subsequently ran out on my drive way and garage. Went back on on week of Christmas. After returning home o had noticed the next day oil on the garage again. Once again I crawl under the truck and what do I notice, skid plate was not dropped or even cleaned out after oil change. This is the second time in a year since I have had the truck they have done this. I would be hesitate of the quality of work on major repairs since they have NO quality control on routine maintenance such as an oil change. It's not even worth the free oil changes at this point.

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Recommend Dealer
No
Employees Worked With
Not sure
Jan 10, 2018 -

Bommarito Ford responded

Hello, Thank you for taking the time to provide feedback on your service experience. We are disheartened to read about your unsatisfactory oil change experience at our service center. Our trained technicians strive to maintain a high level of quality service for every car that comes into our service bays. We would like to learn more about the specifics of your experience. Please reach out directly to our service manager, Mark Reader, at 314-731-7777 so that we can make this right for you.

July 28, 2017

"Vehicle Report Card"

- Dan Belter

Don't believe everything you read on the Vehicle Report Card sheet. I have brand new wipers and bad tires in front and they said I need new wipers and tires on front are great. They marked Coolant Recovery Reservoir requires immediate attention, BS had fluids and hoses changed 18,000 miles ago. The ONLY reason I am posting this is because when i went back to show Mike Fraser, the service manager, he was a little short with me and said it was just a mistake on the Report Card - What's your point.

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Recommend Dealer
Yes
Employees Worked With
Mike Fraser
Aug 07, 2017 -

Bommarito Ford responded

Hello Dan, Thank you for taking the time to share your service concerns with us. We’re sorry to hear about the issues you encountered with the Vehicle Report Card. At the Bommarito Ford service center, we make every effort to provide customers with detailed and helpful reviews of their cars. We appreciate you bringing this error to our attention and hope to earn your business again in the future.

June 02, 2017

"Very disappointed "

- Kioki

I just took my car to be fixed a recal problem, I booked a waiting booking coz I was told it will take few minute now it turned to 4hts and hrs now till the next day, it's the only car for work and family, and they still say they can't finish today. 😡😡😡😡😡😡😡😡😡😡

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Recommend Dealer
No
Employees Worked With
Other Employees : Don't Rem name , Mike Fraser
Jun 06, 2017 -

Bommarito Ford responded

Thank you for taking the time to review your service experience. We are very sorry to hear that your visit took much longer than originally promised. At Bommarito Ford, our service center strives to help customers as efficiently as possible, and we apologize for any inconveniences caused by the delays. We appreciate your feedback.

January 08, 2017

"Great Service "

- dahays

Bommarito Ford is where I have been taking my 4 vehicles for service for about 4 years now. I was always pretty happy with my experience there. Now that they have updated the service are and the waiting rooms it seems that everything just flows better and faster. I look forward to useing Bommarito Ford for my service needs .

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Recommend Dealer
Yes
Employees Worked With
Donnie
Jan 17, 2017 -

Bommarito Ford responded

Thank you for continuously choosing Bommarito Ford for your cars’ service needs! We’re glad the updated space is helping your appointments become better and faster. See you next time!

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