Bonneville and Son Chrysler Dodge Jeep Ram

Good Service is still a part of the Dodge buying experience. Nice to see that value to the consumer is job one. Earlier this year I bought a 2016 SRT Dodge Challenger from Westbury Dodge on Long Island, New Yo Nice to see that value to the consumer is job one. Earlier this year I bought a 2016 SRT Dodge Challenger from Westbury Dodge on Long Island, New York. I live in New Hampshire and located the car via the Internet. It was a left over and had 19 miles on the odometer; still new. It had been sitting on the Westbury lot for 435 days. I will admit I definitely felt a little vulnerable because I knew this dealership would only see me once. All service on the car going forward would be conducted by Bonneville and Son Dodge of Manchester, New Hampshire. This was a relationship I had yet to establish. I made a 5 hour drive down over the Thanksgiving break arriving at the end of the day to purchase the car. Jader Reyes was my salesman for the transaction. The sale was 4efficient, professional and uncomplicated. This was important to me because my goal was to catch the ferry off the east end of the island which would shorten my drive home to NH. As I hit the highway for the drive home and brought the car up to speed, there was distinct vibration the back of the car. Right away I identified that this was a tire vibration probably due to the car sitting on the lot for so many days. Low-profile tires have a proclivity to flat spots from storage. I already knew this from other cars that I had owned with similar tires. Most times as the rubber warms up the vibration improves dramatically and this was the case with the Challenger. As I drove home, the vibration became less and less evident. By the time I returned to New Hampshire the vibration was noticeable but not debilitating. I brought the car into Bonneville and Son Dodge for a state inspection and a road force balance tire service. This would also allow me to establish a service relationship with a local dealership for my new car. Mark Dickerson was my service advisor. Upon inspection of the car and attempt to balance the tires, he had to deliver the news that after 400+ days sitting on the lot the tires were too severely flat spotted to balance. All four tires were going to have to be replaced. What happened next is the reason why I am writing the article. Mark reached out to the service manager, Domenick Denovellis at Westbury Dodge. Westbury Dodge agreed to assume all responsibility for the replacement of the tires and all labor to rebalance and reinstall them on the car. Bonneville and Son ordered the tires and did all the work and I was never presented with a bill. I call this an exceptional service experience. Dodge has certainly won my loyalty going forward. I would like to thank Jader Reyes, Domenick Denovellis and Mark Dickerson for bringing service back to the American car buying experience. At first I was very concerned about my ability to locate a car over the Internet at a dealership three states away and still have a positive buying experience if there was a problem with the car. Clearly, Dodge has figured out how to thrive in the global economy created by the Internet. Dealerships willing to collaborate with each other to maintain the customer experience is the key ingredient! Thank you all! More

the only dealership we'll work with,top to bottom Mike Raymond and Kelly are the best.We bought two vehicles and were treated as if we were royalty.. chris & Maryellen mulready fai Mike Raymond and Kelly are the best.We bought two vehicles and were treated as if we were royalty.. chris & Maryellen mulready fair haven vt More

Painless and Friendly The whole experience was amazing. Dealing with Tom was like chatting with a long time friend who happens to also sell cars. At no point did I feel lik The whole experience was amazing. Dealing with Tom was like chatting with a long time friend who happens to also sell cars. At no point did I feel like I was being misled or like I was being pressured to buy something I didn't want. I left with a vehicle I love at a fair price. I would 100% recommend this dealership and working with Tom! More

great dealership to purchase a vehicle Shaun and I had an excellent experience purchasing a 2017 Jeep Grand Cherokee Overland. This was our 1st experience with Bonneville. Both Shaun and Shaun and I had an excellent experience purchasing a 2017 Jeep Grand Cherokee Overland. This was our 1st experience with Bonneville. Both Shaun and I have a sales background and we worked with Rick Goulette, who was an absolute gentleman. We respect a salesman with integrity, and care for the customer. He built trust with us in a short time and closed the deal in less than an hour. Rick offers a simple approach - and he has a great personality, making the deal a complete winner! We will definitely purchase another vehicle at Bonneville. Thanks to Rick. You are the man! And you're best! Shaun and Anne More

Amazing as Always I worked with Mike Raymond when my second lease with this dealership was up. I came in met with Mike and had a new lease ready by the time I left. I I worked with Mike Raymond when my second lease with this dealership was up. I came in met with Mike and had a new lease ready by the time I left. I can always count on honesty, the best deal and laughs with Mike and feel taken care of always. Tom was wonderful as well as he closed the deal with good advise and kindness. No pressure! More

Changed a lease to a purchase I worked with Tom for the lease and the purchase of my Jeep. He is always looking out for my best interest and goes above and beyond for his customer I worked with Tom for the lease and the purchase of my Jeep. He is always looking out for my best interest and goes above and beyond for his customers! More

"Nobody does it better!" We just purchased another vehicle from Bonneville & Sons Dealership in Manchester, NH. Our salesman, Rick Goulette, was very accomodating! He made the We just purchased another vehicle from Bonneville & Sons Dealership in Manchester, NH. Our salesman, Rick Goulette, was very accomodating! He made the whole process less stressful. I can assure you he will give you the best deal possible. Believe me, my wife is one tough bargainer and he did everything he could to meet her demands except naming his next child after her! ( Just kidding) Bonneville & Sons are lucky to have such a dedicated salesman on their staff. Looking for a new or used car? Ask for Rick Goulette, you will not go wrong! Gerard and Colleen More

Best car buying experience, hands down. Tom was the best, worked his butt off to get the payment I needed! everybody else I dealt with were also great! I love my new RAM! Tom was the best, worked his butt off to get the payment I needed! everybody else I dealt with were also great! I love my new RAM! More

Excellent experience. We were met by Gary Crane at the door, and he helped us decide on the vehicle we ultimately bought. He was knowledgeable, answered all of our question We were met by Gary Crane at the door, and he helped us decide on the vehicle we ultimately bought. He was knowledgeable, answered all of our questions, and took the time to make sure we had everything we needed both before and after we left the dealership in our new Cherokee. More

Great Overall Experience! Rick Goulette treated me well and provided me with great information on my purchase. It was the second dealership I visited that day and I am so pleas Rick Goulette treated me well and provided me with great information on my purchase. It was the second dealership I visited that day and I am so pleased I stopped in. Everything about my experience was amazing and I will be staying with the brand and the dealership going forward. Rick earned my loyalty for years to come. Dan in finance also did a terrific job walking me through my options. More